Includes bibliographical references (pages 137-139) and index.
Summary
Written in a relaxed, persuasive style, this is not a how-to book, but rather a very personal story of the authors progress from a young expert to an effective facilitator of positive change and conflict resolution.
Contents
Cover Page; Title Page; Copyright Page; Dedication; Contents; Acknowledgements; Introduction: The Problem with Tough Problems; Part I: Tough Problems; "There Is One Right Answer"; Seeing the World; The Miraculous Option; Part II: Talking; Being Stuck; Dictating; Talking Politely; Speaking Up; Only Talking; Part III: Listening; Opennes; Reflectiveness; Empathy; Part IV: Creating New Realities; Cracking Through the Egg Shell; Closed Fist, Open Palm; The Wound That Wants to Be Whole; Conclusion: An Open Way; Notes; Bibliography; Index; About the Author.