Title How organisations measure success : the use of performance indicators in government / Neil Carter, Rudolf Klein, and Patricia Day.

Publication Info.

London ; New York : Routledge, 1992.

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Location	Call No.	Status
University of Saint Joseph: Pope Pius XII Library - Internet	WORLD WIDE WEB E-BOOK EBSCO	Downloadable
Please click here to access this EBSCO resource

Description	1 online resource (202 pages)
Bibliography	Includes bibliographical references (pages 184-191)-and indexes.
Contents	Book Cover; Title; Contents; List of tables; List of abbreviations; Introduction; Revolution or resurrection? The history of a concept; Models, measures, and muddles: organisational and conceptual dimensions of performance indicators; The criminal justice system: police, courts, and prisons; The welfare system: Social Security and the National Health Service; The private sector: banks, building societies, and retail stores; Managing monopolies: railways, water, and airports; Performance indicators in the 1990s: tools for managing political and administrative change; References; Name index.
Summary	Reports on two years of field research funded by the Economic and Social Research Council. Examines performance indicators across a variety of government departments and public agencies as well as private businesses.
Note	Print version record.
Local Note	EBSCOhost SocINDEX with Full Text
Language	English.
Subject	Administrative agencies -- Great Britain -- Evaluation -- Case studies.
	Executive departments -- Great Britain -- Evaluation -- Case studies.
	Government productivity -- Great Britain -- Case studies.
	Industrial productivity -- Great Britain -- Case studies.
	POLITICAL SCIENCE -- Public Affairs & Administration.
	Administrative agencies -- Evaluation. (OCoLC)fst00796767
	Executive departments -- Evaluation. (OCoLC)fst00917821
	Government productivity. (OCoLC)fst00945463
	Industrial productivity. (OCoLC)fst00971502
	Great Britain. (OCoLC)fst01204623
	Beleidsevaluatie.
Genre/Form	Case studies. (OCoLC)fst01423765
Added Author	Klein, Rudolf, 1930-
	Day, Patricia, 1940-
Added Title	How organizations measure success
Other Form:	Print version: Carter, Neil, 1958- How organisations measure success. London ; New York : Routledge, 1992 (DLC) 91009120
ISBN	9780415119122 (paperback)
	041511912X (paperback)
	9781134813650 (electronic book)
	1134813651 (electronic book)
	9780203208663
	0203208668
	9780415041959
	0415041953 (hardback)
	0415041953
	0203208668
	1134813643
	9781134813643
	1282778110
	9781282778115
	9786612778117
	6612778113

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Title How organisations measure success : the use of performance indicators in government / Neil Carter, Rudolf Klein, and Patricia Day.

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