Title Class acts : service and inequality in luxury hotels / Rachel Sherman.

Publication Info.	Berkeley : University of California Press, [2007]
	©2007

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Rocky Hill - Downloadable Materials	EBSCO Ebook	Downloadable
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Description	1 online resource (xii, 366 pages)
Bibliography	Includes bibliographical references (pages 325-339) and index.
Note	Print version record.
Contents	Introduction : luxury service and the new economy -- "Better than your mother" : the luxury product -- Managing autonomy -- Games, control, and skill -- Recasting hierarchy -- Reciprocity, relationship, and revenge -- Producing entitlement -- Conclusion : class, culture, and the service theater.
Summary	Going behind the scenes in two urban luxury hotels, this study gives a picture of the workers who care for and cater to wealthy guests by providing seemingly unlimited personal attention. Drawing on interviews and ethnographic research in a range of hotel jobs, it analyses what exactly luxury service consists of.
Subject	Hospitality industry -- Customer services -- United States.
	Hotel management -- United States.
	Luxuries -- Social aspects -- United States.
	Social classes -- United States.
	BUSINESS & ECONOMICS -- Small Business.
	POLITICAL SCIENCE -- Labor & Industrial Relations.
	Hospitality industry -- Customer services. (OCoLC)fst00961131
	Hotel management. (OCoLC)fst00961743
	Luxuries -- Social aspects. (OCoLC)fst01004142
	Social classes. (OCoLC)fst01122346
	United States. (OCoLC)fst01204155
Other Form:	Print version: Sherman, Rachel, 1970- Class acts. Berkeley : University of California Press, ©2007 0520247817 9780520247819 (DLC) 2006003726 (OCoLC)63660557
ISBN	9780520939608 (electronic bk.)
	0520939603 (electronic bk.)
	9780520247826 (electronic bk.)
	0520247825 (electronic bk.)
	1433700026 (electronic bk.)
	9781433700026 (electronic bk.)

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Title Class acts : service and inequality in luxury hotels / Rachel Sherman.

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