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Author Graban, Mark.

Title Lean hospitals : improving quality, patient safety, and employee engagement / Mark Graban ; foreword by John Toussaint.

Publication Info. Boca Raton, FL : CRC Press, [2012]
©2012

Copies

Location Call No. Status
 University of Saint Joseph: Pope Pius XII Library - Standard Shelving Location  362.11 G727L    Check Shelf
Edition Second edition.
Description xxi, 245 pages : illustrations ; 26 cm
Contents 1. The case for Lean hospitals -- 2. Overview of Lean for hospitals -- 3. Value and waste -- 4. Observing the process and value streams -- 5. Standardized work as a foundation of Lean -- 6. Lean methods : visual management, 5S, and Kanban -- 7. Proactive root cause problem solving -- 8. Preventing errors and harm -- 9. Improving flow -- 10. Engaging and leading employees -- 11. Getting started with Lean -- 12. A vision for a Lean hospital.
Bibliography Includes bibliographical references and index.
Summary "The new edition of this Shingo Prize-winning international bestseller lays out a framework for defining and understanding Lean hospitals. It starts off by examining the challenges faced by hospitals, including rising costs, falling reimbursement rates, employee retention, and patient safety and satisfaction. Full of examples and case studies, the second edition has been updated to reflect current pressures on hospitals, including the Affordable Care Act, and includes new and updated case studies. New material includes discussions on process audits, performance measures and suggestion management as well as a new chapter on strategy deployment"--Provided by publisher.
Subject Hospitals -- United States -- Administration.
Hospital care -- United States -- Quality control.
Hospital care -- United States -- Cost effectiveness.
Patients -- United States -- Safety measures.
Just-in-time systems.
Total quality management.
Hospital Administration -- economics.
Hospital Administration -- methods.
Efficiency, Organizational.
Total Quality Management -- methods.
Total Quality Management -- organization & administration.
ISBN 9781439870433 paperback alkaline paper
1439870438 paperback alkaline paper
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