An introduction to managed care in human services / Stephen P. Wernet -- Service system design. Challenges and opportunities for public child welfare / Joan R. Rycraft -- Current practices in public child welfare / John Mordock -- System reform in public mental health : the Massachusetts experience / Christopher G. Hudson -- Redesigning a community-based system of child and family services / Barbara Thomlison, William Meade, and James Pritchard -- The service delivery system. Managed PsychCare / Kathleen Buescher and Stephen P. Wernet -- A partnership of community provider organizations for behavioral health care / Lloyd H. Sidwell -- The continuum of care in children's behavioral health care / Robert Barker and Stephen P. Wernet -- Organizational reform in a community mental health center / Stephen Christian-Michaels, Gary Noll, and Stephen P. Wernet -- The changing therapeutic relationship. Relationships, encounters, and the corporate culture in managed mental health care / Patrick Crotty -- Epilogue.