Includes bibliographical references (pages 227-228) and index.
Contents
Anatomy of hard talks -- What's wrong with what we do -- Rethinking what we do: finding balance -- Acting unilaterally -- Conversational warfare and the combat mentality -- Out of combat: changing the game -- Caught up in emotions -- Out of emotion's grip: increasing skill -- Working blind in the "breakdown gap" -- Out of the breakdown gap: strategy and tactics -- Conclusion: getting back on track.
Summary
"Drawing on her years as a consultant and coach, the author explains why we turn to ineffective tactics when the heat is on, how to avoid the worst pitfalls of difficult conversations, and how to pull yourself out if you fall in, ways to regain your balance and inject respect into stressful conversations, and more."--Global Books in Print.
