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Subjects (1-2 of 2)
Customer Services Case Studies
1
Book
How Toyota became #1 : leadership lessons from the world's greatest car company
Magee, David, 1965-
New York : Portfolio, [2007] 2007
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Location
Call No.
Status
Canton Public Library - Adult Department
658.4092 MAGEE
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Farmington, Barney Branch - Adult Department
658.4 MAG
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Farmington, Main Library - Adult Department
658.4 MAG
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2
Book
Who's your Gladys? : how to turn even the most difficult customer into your biggest fan
Suttle, Marilyn.
New York : American Management Association, [2009] 2009
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Location
Call No.
Status
Berlin-Peck Memorial Library - Non Fiction
658.812 SUTTLE
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Granby, Main Library - Adult
658.812 SUT
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