Part I: Three models for making innovation happen. The other side of innovation -- Model S is for small initiatives -- Model R delivers repeatable innovation -- Model C is for all other innovations -- Part II: Model C: build the team. Build the team: an overview -- Divide the labor -- Assemble the dedicated team -- Manage the partnership -- Part III: Model C: create the plan. Create the plan: an overview -- Create a structure for disciplined experimentation -- Break down the hypothesis -- Seek the truth -- Conclusion: key lessons learned.