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Consumer Satisfaction
1
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50 powerful ideas you can use to keep your customers


Timm, Paul R.
Franklin Lakes, NJ : Career Press, [2002] 2002

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 Rocky Hill - Downloadable Materials  EBSCO Ebook    Downloadable
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2
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The art of pricing : how to find the hidden profits to grow your business


Mohammed, Rafi.
New York : Crown Business, [2005] 2005

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 South Windsor Public Library - Non Fiction  338.52 MOHAMMED    Check Shelf
3
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Bag the elephant! : how to win & keep big customers


Kaplan, Steve, 1960-
Austin, TX : Bard Press, [2005] 2005

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 Enfield, Main Library - Adult Department  658.8 KAP    Check Shelf
 West Hartford, Noah Webster Library - Non Fiction  658.812 KAPLAN    Check Shelf
 Wethersfield Public Library - Non Fiction  SMALL BUSINESS 658.812 KAPLAN    Check Shelf
4
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Bag the elephant! : how to win & keep big customers


Kaplan, Steve, 1960-
Austin, TX : Workman Publishing, c[2012?] 2005

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5
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Be the elephant : build a bigger, better business


Kaplan, Steve, 1960-
New York : Workman Pub., [2006] 2006

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 Bloomfield, Prosser Library - Adult Department  650.1 KAP    Storage
 South Windsor Public Library - Non Fiction  658.812 KAPLAN    Check Shelf
6
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 Bristol, Main Library - Non Fiction  658.8 P931    Check Shelf
7
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The cost of bad behavior : how incivility is damaging your business and what to do about it


Pearson, Christine M.
New York : Portfolio, 2009. 2009

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 Plainville Public Library - Non Fiction  658.3145 PEA    Check Shelf
 University of Saint Joseph: Pope Pius XII Library - Standard Shelving Location  658.3145 P361C    Check Shelf
 Wethersfield Public Library - Non Fiction  658.31 PEARSON    Check Shelf
8
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Crafting the customer experience for people not like you : how to delight and engage the customers y


McDonald, Kelly, 1961-
New York : John Wiley & Sons, Inc., [2013] 2013

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 Bristol, Main Library - Non Fiction  658.8 MCDONALD    Check Shelf
9
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FilmDVD
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Creating customer satisfaction : four ways to eliminate the headaches and stress



Mission, KS : SkillPath Publications, 2009. 2009

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 Newington, Lucy Robbins Welles Library - Adult Department  DVD 658.812 CREATING    Check Shelf
10
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Creating customer value : the path to sustainable competitve advantage


Naumann, Earl, 1946-
Cincinnati, Ohio : Thomson Executive Press, [1995] 1995

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 University of Saint Joseph: Pope Pius XII Library - Standard Shelving Location  658.812 N311C    Check Shelf
11
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Customer centered growth : five proven strategies for building competitive advantage


Whiteley, Richard C.
Reading, Mass. : Addison-Wesley Pub., [1996] 1996

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 New Britain, Main Library - Non Fiction  658.812 W58    Check Shelf
12
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Delight your customers : 7 simple ways to raise your customer service from ordinary to extraordinary


Curtin, Steve.
New York : American Management Association, 2013. 2013

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 Manchester, Main Library - Non Fiction  658.812 CURTIN    Check Shelf
13
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Delight your customers : 7 simple ways to raise your customer service from ordinary to extraordinary


Curtin, Steve.
[United States] : Gildan Audio : Made available through hoopla, 2013. 2013

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 Avon - Downloadable Materials  Hoopla E-Audiobook    Downloadable
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14
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Excellence every day : make the daily choice-- inspire your employees and amaze your customers


Arussy, Lior.
Medford, N.J. : CyberAge Books/Information Today, [2008] 2008

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 Rocky Hill - Downloadable Materials  EBSCO Ebook    Downloadable
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15
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Exceptional service, exceptional profit : the secrets of building a five-star customer service organ


Inghilleri, Leonardo, author.
[United States] : Gildan Audio : Made available through hoopla, 2014. 2014

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 Avon - Downloadable Materials  Hoopla E-Audiobook    Downloadable
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16
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The experience : the 5 principles of Disney service and relationship excellence


Loeffler, Bruce, author.
Hoboken, New Jersey : Wiley, [2015] 2015

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 University of Saint Joseph: Pope Pius XII Library - Standard Shelving Location  658.812 L825E    Check Shelf
17
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The gold standard : giving your customers what they didn't know they wanted


Cowie, Colin, 1962- author.
[New York] : HarperCollins Leadership, an imprint of HarperCollins Focus LLC, [2021] 2021

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 Farmington, Main Library - Adult Department  658.812 COW    Check Shelf
18
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Happy about customer service? : creating a culture of customer service excellence


Welsh, Ken.
Cupertion, CA : HappyAbout.info, [2008] 2008

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 Rocky Hill - Downloadable Materials  EBSCO Ebook    Downloadable
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19
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How to market to people not like you : "know it or blow it" rules for reaching diverse customers


McDonald, Kelly, 1961-
Hoboken, N.J. : Wiley, 2011. 2011

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Location Call No. Status
 Bristol, Main Library - Non Fiction  658.8 M46    Check Shelf
20
Book on Tape
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How to win customers and keep them for life


LeBoeuf, Michael.
[United States] : Simon & Schuster Audio : Made available through hoopla, 1997. 1997

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 Avon - Downloadable Materials  Hoopla E-Audiobook    Downloadable
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21
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Inspired : how to create tech products customers love


Cagan, Marty, author.
Hoboken, New Jersey : John Wiley & Sons, Inc., [2018] 2018

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 Cromwell-Belden Public Library - Adult Department  658.5 CAG    DUE 05-13-24
22
Bestseller
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Jobs to Be Done : A Roadmap for Customer-Centered Innovation


Wunker, Stephen M., author.
[Place of publication not identified] : AMACOM, [2016] 2016

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 Farmington - Downloadable Materials  Freading Ebook    Downloadable
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23
book
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The joyless economy : the psychology of human satisfaction


Scitovsky, Tibor.
New York : Oxford University Press, 1992. 1992

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 University of Saint Joseph: Pope Pius XII Library - Standard Shelving Location  658.834 S419J    Check Shelf
24
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The loyalty effect : the hidden force behind growth, profits, and lasting value


Reichheld, Frederick F.
Boston, Mass. : Harvard Business School Press, [1996] 1996

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 New Britain, Main Library - Non Fiction  658.4 R24    DUE 05-05-23 Billed
 West Hartford, Noah Webster Library - Non Fiction  658.4 REICHHELD    Check Shelf
25
Bestseller
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Loyalty Schemes in Retailing : a Comparison of Stand-alone and Multi-partner Programs.


Hoffmann, Nicolas, 1983-
Frankfurt : Peter Lang GmbH, Internationaler Verlag der Wissenschaften, 2013. 2013

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 All Libraries - Shared Downloadable Materials  JSTOR Open Access Ebook    Downloadable
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 University of Saint Joseph: Pope Pius XII Library - Internet  WORLD WIDE WEB E-BOOK JSTOR    Downloadable
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26
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Making quality work : a leadership guide for the results-driven manager


Labovitz, George H.
New York, NY : HarperBusiness, [1993] 1993

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 Bristol, Main Library - Non Fiction  658.562 L114    Check Shelf
 Burlington Public Library - Adult Department  658.5 LAB    Check Shelf
27
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The new rules of retail : competing in the world's toughest marketplace


Lewis, Robin, 1940-
New York City : Palgrave Macmillan, 2010. 2010

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 West Hartford, Noah Webster Library - Non Fiction  658.87 LEWIS    Check Shelf
28
Bestseller
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Nincompoopery : Why Your Customers Hate You--and How to Fix It


Brandt, John R., author.
[Place of publication not identified] : HarperCollins Leadership, [2019] 2019

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 Farmington - Downloadable Materials  Freading Ebook    Downloadable
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29
Bestseller
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No nonsense : attract new customers : 100+ ideas to bring in more customers


Wilson, Jerry R., 1944-2005, author.
Newburyport, MA : Career Press, 2020. 2020

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 Rocky Hill - Downloadable Materials  EBSCO Ebook    Downloadable
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30
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Now, build a great business! : 7 ways to maximize your profits in any market


Thompson, Mark.
New York : American Management Association, [2011] 2011

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 Bristol, Main Library - Non Fiction  658 T37    Check Shelf
 Glastonbury, Welles-Turner Memorial Library - Adult Department  658 THOMPSON    DUE 04-08-19 Billed
 New Britain, Main Library - Non Fiction  658 T37    DUE 05-17-23 Billed
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31
Bestseller
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Perceived quality of mobile services : a segment-specific analysis


Dickinger, Astrid, author.
Frankfurt am Main ; New York : P. Lang, ©2007. 2007

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 All Libraries - Shared Downloadable Materials  JSTOR Open Access Ebook    Downloadable
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32
Periodical
PeriodicalLarge Print Book
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The power of moments : why certain experiences have extraordinary impact


Heath, Chip, author.
Farmington Hill, Mich : Thorndike Press, a part of Gale, a Cengage Company, 2017. 2017

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 Glastonbury, Welles-Turner Memorial Library - Adult Department  LP 128.4 HEATH    Check Shelf
 Southington Library - Adult  LP 128.4 HEA    Check Shelf
33
Bestseller
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Rage Against the Machine, Your Boss, Your Bills, and Everything Else : a How-To Guide to Small Acts


Lewis, Ronald.
New York : Skyhorse Publishing, Incorporated, 2014. 2014

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 Rocky Hill - Downloadable Materials  EBSCO Ebook    Downloadable
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34
book
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Rethinking competitive advantage : new rules for the digital age


Charan, Ram, author.
New York : Currency, [2021] 2021

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 Avon Free Public Library - Adult Department  658.406 CHARAN    Check Shelf
 Bloomfield, Prosser Library - Adult Department  658.4 CHA    Storage
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35
book
BookBook
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Satisfaction : how every great company listens to the voice of the customer


Denove, Chris.
New York : Portfolio, 2006. 2006

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 Manchester, Main Library - Non Fiction  658.8 DENOVE    Check Shelf
36
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Satisfaction : how every great company listens to the voice of the customer


Denove, Chris.
New York : Portfolio, 2007. 2007

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 West Hartford, Noah Webster Library - Non Fiction  658.812 DENOVE    Check Shelf
37
book
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The Saturn difference : creating customer loyalty in your company


Lenz, Vicki.
New York : J. Wiley, 1999. 1999

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 University of Saint Joseph: Pope Pius XII Library - Standard Shelving Location  658.812 L575S    Check Shelf
38
Bestseller
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The second century : reconnecting customer and value chain through build-to-order : moving beyond ma


Holweg, Matthias.
Cambridge, Mass. : MIT Press, [2004] 2004

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 Rocky Hill - Downloadable Materials  EBSCO Ebook    Downloadable
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39
Bestseller
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Service Habits : 21 Habits to Transform Your Service Culture


Scammell, Jaquie, author.
[Place of publication not identified] : Major Street Publishing, [2022] 2022

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 Farmington - Downloadable Materials  Freading Ebook    Downloadable
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40
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The seven lost secrets of success : million-dollar ideas of Bruce Barton, America's forgotten genius


Vitale, Joe, 1953-
[United States] : Gildan Audio : Made available through hoopla, 2007. 2007

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41
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The simple truths of service : inspired by Johnny the bagger.


Blanchard, Kenneth H., author.
[United States] : Gildan Audio : Made available through hoopla, 2013. 2013

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42
book
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Thank God it's Monday! : how to create a workplace you and your customers love


Emmerich, Roxanne, 1959-
Upper Saddle River, N.J. : FT Press, [2009] 2009

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 East Hartford, Raymond Library - Adult Department  658.3 E    Check Shelf
 South Windsor Public Library - Non Fiction  658.314 EMMERICH    Check Shelf
 West Hartford, Noah Webster Library - Non Fiction  658.314 EMMERICH    Check Shelf
43
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Total access : giving customers what they want in an anytime, anywhere world


McKenna, Regis.
Boston, Mass. : Harvard Business School Press, ©2002. 2002

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 University of Saint Joseph: Pope Pius XII Library - Standard Shelving Location  658.812 M155T    Check Shelf
44
VHS
VHSVHS
 

Total quality management : satisfying customer expectations



University Park, PA : Audio-Visual Services, Pennsylvania State University, [1993] 1993

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 University of Saint Joseph: Pope Pius XII Library - Balcony  AV VHS 658.812 T717T    In-Library Use Only
45
book
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The ultimate question 2.0 : how net promoter companies thrive in a customer-driven world


Reichheld, Frederick F.
Boston, Mass. : Harvard Business Press, [2011] 2011

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 East Hartford, Raymond Library - Adult Department  658.8 R    Check Shelf
 Enfield, Main Library - Adult Department  658.8 REI    Check Shelf
 Middletown, Russell Library - Adult Nonfiction  658.872 REI    Check Shelf
46
book
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Uncensored sales strategies : a radical new approach to selling your customers what they really want


Barrows, Sydney Biddle.
[Irvine, Calif.] : Entrepreneur Press, ©2009. 2009

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 Middletown, Russell Library - Adult Nonfiction  658.81 BAR    Check Shelf
47
book
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Up the loyalty ladder : turning sometime customers into full-time advocates of your business


Raphel, Murray, 1928-
New York, NY : HarperBusiness, 1995. 1995

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 Manchester, Main Library - Non Fiction  658.812 RAPHEL    Check Shelf
48
book
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Uplifting service : the proven path to delighting your customers, colleagues, and everyone else you


Kaufman, Ron.
[New York, NY] : Evolve Publishing, 2012. 2012

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 East Hartford, Raymond Library - Adult Department  658.812 K    Check Shelf
 Portland Public Library - Adult Department  658.812 KAU    Check Shelf
49
Bestseller
BestsellerE-Book
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User unfriendly : consumer struggles with personal technologies, from clocks and sewing machines to


Corn, Joseph J.
Baltimore : Johns Hopkins University Press, 2011. 2011

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 Rocky Hill - Downloadable Materials  EBSCO Ebook    Downloadable
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50
book
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Users, not customers : who really determines the success of your business


Shapiro, Aaron.
New York : Portfolio/Penguin, 2011. 2011

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 Newington, Lucy Robbins Welles Library - Adult Department  658.812 SHAPIRO    Check Shelf
 Plainville Public Library - Non Fiction  658.812 SHA    Check Shelf
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