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Subjects (1-43 of 43)
Business And Economics Customer Relations
1
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25 reproducible activities for customer service excellence


Garber, Peter R.
Amherst, MA : HRD Press, [2005] 2005

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2
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50 activities for achieving excellent customer service


Doane, Darryl S.
Amherst, Mass. : HRD Press, [2003] 2003

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3
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50 powerful ideas you can use to keep your customers


Timm, Paul R.
Franklin Lakes, NJ : Career Press, [2002] 2002

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4
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101 ways to build better relationships with your customers


Garber, Peter R.
Amherst, Mass. : HRD Press, [2007] 2007

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5
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Attracting Perfect Customers : The Power of Strategic Synchronicity


Hall, Stacey, 1965-
[Place of publication not identified] : Berrett-Koehler Publishers, 2001. 2001

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6
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Calming upset customers : stay in control-- in any situation


Morgan, Rebecca L.
[United States] : Axzo Press, [2009] 2009

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7
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A complaint is a gift : using customer feedback as a strategic tool


Barlow, Janelle, 1943-
San Francisco : Berrett-Koehler Publishers, [1996] 1996

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8
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Connecting with your customer : understanding the buyer's needs


Cathcart, Jim.
Boston, Mass. : Acanthus Pub., [2007] 2007

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9
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Creating customer connections : how to make customer service a profit center for your company


Burke, Jack.
Santa Monica, CA : Merritt Pub., 1997. 1997

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10
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The customer bill of rights : the top four things customers want


Stack, Laura.
Highlands Ranch, CO : The Productivity Pro, 2013. 2013

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11
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Customer Centricity : Focus on the Right Customers for Strategic Advantage


Fader, Peter S., author.
[Place of publication not identified] : Wharton School Press, [2020] 2020

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12
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The Customer Centricity Playbook : Implement a Winning Strategy Driven by Customer Lifetime Value


Fader, Peter S., author.
[Place of publication not identified] : Wharton Digital Press, [2018] 2018

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13
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The customer code of ethics : the eight beliefs of a great service attitude


Stack, Laura.
Highlands Ranch, CO : The Productivity Pro, 2013. 2013

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14
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Customer Service Training 101


Evenson, Renee, 1951- author.
[Place of publication not identified] : AMACOM, [2017] 2017

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15
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 Glastonbury, Welles-Turner Memorial Library - Adult Department  658.812 FLEMING    Check Shelf
 Windsor Locks Public Library - Adult Department  658.812 FLE    Check Shelf
16
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Emotional value : creating strong bonds with your customers


Barlow, Janelle, 1943-
San Francisco, CA : Berrett-Koehler Publishers, [2000] 2000

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17
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The essential guide to mystery shopping


PamInCa.
Cupertino, CA : HappyAbout.info, [2009] 2009

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18
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Excellence every day : make the daily choice-- inspire your employees and amaze your customers


Arussy, Lior.
Medford, N.J. : CyberAge Books/Information Today, [2008] 2008

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19
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Excuses, excuses, excuses -- : for not delivering excellent customer service - and what should happe


Doane, Darryl S.
Amherst, MA : HRD Press, [2001] 2001

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20
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Fresh customer service eBook : treat the employee as #1 and the customer as #2 and you will get cust


Brown, Michael D., 1972-
Boston, MA : Acanthus Pub., [2007] 2007

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21
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Happy about customer service? : creating a culture of customer service excellence


Welsh, Ken.
Cupertion, CA : HappyAbout.info, [2008] 2008

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22
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How to be a great call center representative


Lucas, Robert W.
[Saranac Lake, N.Y.] : American Management Association, [2001] 2001

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23
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How to get your customers swearing by you, not at you : telephone doctor's guide to customer service


Friedman, Nancy J.
Amherst, Mass. : HRD Press, [2008] 2008

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24
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Hug your haters : how to embrace complaints and keep your customers


Baer, Jay, 1969- author.
New York, New York : Portfolio/PENGUIN, [2016] 2016

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 Avon Free Public Library - Adult Department  658 BAER    Check Shelf
25
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26
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Leading Loyalty : Cracking the Code to Customer Devotion


Rogers, Sandy, 1947- author.
[Place of publication not identified] : AMACOM, [2019] 2019

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27
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Loyalty-based selling : the magic formula for becoming the #1 sales rep


Smith, Tim, 1965-
New York : AMACOM, 2001. 2001

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28
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Microsoft Dynamics CRM 2011 Customization and Configuration (MB2-866) Certification Guide


Benson, Neil.
Birmingham : Packt Pub., 2012. 2012

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29
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The network is your customer : five strategies to thrive in a digital age


Rogers, David L., 1970-, author
New Haven [Conn.] : Yale University Press, [2010] 2010

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30
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Nincompoopery : Why Your Customers Hate You--and How to Fix It


Brandt, John R., author.
[Place of publication not identified] : HarperCollins Leadership, [2019] 2019

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31
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Performance Research Associates' Delivering knock your socks off service.



New York : American Management Association, [2003] 2003

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32
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Please every customer : delivering stellar customer service across cultures


Lucas, Robert W.
New York : McGraw-Hill, ©2011. 2011

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 Windsor Locks Public Library - Adult Department  658.812 LUC    Check Shelf
33
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Raise the bar : an action-based method for maximum customer reactions


Taffer, Jon.
Boston : New Harvest Houghton Mifflin Harcourt, 2013. 2013

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 Plainville Public Library - Non Fiction  647.9506 TAF    Check Shelf
34
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Service Habits : 21 Habits to Transform Your Service Culture


Scammell, Jaquie, author.
[Place of publication not identified] : Major Street Publishing, [2022] 2022

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35
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The stairs of customer loyalty


Alessandra, Anthony J.
[Place of publication not identified] : [Electronic and Database Pub.], [2007] 2007

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36
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A Tale of Two Funerals : The Throw Rug and the Tapestry


Wolfelt, Alan, author.
[Place of publication not identified] : Companion Press, [2016] 2016

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37
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Telephone courtesy and customer service : be your company's lifeline to customers


Finch, Lloyd C.
[Rochester, N.Y.] : Axzo Press, [2009] 2009

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38
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Telephone skills that satisfy customers : unleash the full potential of the telephone


Conlow, Rick.
[Rochester, N.Y.] : Axzo Press, [2009] 2009

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39
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The unsold mindset : redefining what it means to sell


Coggins, Colin, author, narrator.
[New York] : HarperCollins, [2023] 2023

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 Bristol, Main Library - Non Fiction  CDBOOK658.85 COGGINS    Check Shelf
40
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Why customers leave : (and how to win them back)


Avrin, David, author.
Newburyport, Massachusetts : Career Press, 2019. 2019

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41
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Wired and Dangerous : How Your Customers Have Changed and What to Do About It


Bell, Chip R.
[Place of publication not identified] : Berrett-Koehler Publishers, 2011. 2011

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Business And Economics Customer Service
42
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Contemporary issues in digital marketing



Abingdon, Oxon ; New York, NY : Routledge, 2021. 2021

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43
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Customer-Driven Disruption : Five Strategies to Stay Ahead of the Curve.


Sarkar, Suman, author.
Oakland : Berrett-Koehler Publishers, Incorporated, 2019. 2019

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