Title Getting started with evaluation / Peter Hernon, Robert E. Dugan, and Joseph R. Matthews.

Publication Info.

Chicago : ALA Editions, an imprint of the American Library Association, 2014.

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Location	Call No.	Status
New Britain, Main Library - Non Fiction	025.1 H43	Check Shelf
University of Saint Joseph: Pope Pius XII Library - Reference Material	Ref. Library Staff	In-Library Use Only
University of Saint Joseph: Pope Pius XII Library - Reference Material	Ref. Library Staff c.2	In-Library Use Only

Description	x, 242 pages : illustrations ; 23 cm
Bibliography	Includes bibliographical references and index.
Contents	Evaluation -- Evidence-based planning and decision making -- Library metrics -- Internal evaluation for planning and decision making -- External evaluation to inform stakeholders and to guide continuous improvement -- Measuring satisfaction -- Measuring service quality -- Measuring return on investment (ROI) -- Measuring the value of the library and its services -- Using and communicating the results -- Positive organizational change.
Summary	This workbook for managers at academic and public libraries presents an overview of evaluation and the types of metrics, linking them to strategic planning and infrastructure. It also features a detailed list of sources for metrics and concrete examples of evaluation in practice.
Subject	Libraries -- Evaluation.
	Public services (Libraries) -- Evaluation.
	Library administration -- Decision making.
	Library statistics.
	Libraries -- Evaluation -- Problems, exercises, etc.
	LANGUAGE ARTS & DISCIPLINES -- Library & Information Science.
	Libraries -- Evaluation. (OCoLC)fst00997397
	Library administration -- Decision making. (OCoLC)fst00997610
	Library statistics. (OCoLC)fst00997999
	Public services (Libraries) -- Evaluation. (OCoLC)fst01083043
	Bibliothek. (DE-588)4006439-6
	Entscheidung. (DE-588)4014904-3
	Evaluation. (DE-588)4071034-8
	Utvärdering.
	Bibliotek.
Genre/Form	Problems and exercises. (OCoLC)fst01423783
Added Author	Dugan, Robert E., 1952- author.
	Matthews, Joseph R., author.
ISBN	9780838911952 (alk. paper)
	0838911951 (pbk. ; alk. paper)
	9780838996829 (PDF)
	0838996825 (PDF)
	9780838996836 (ePub)
	0838996833 (ePub)
	9780838996843 (Kindle)
	0838996841 (Kindle)

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Title Getting started with evaluation / Peter Hernon, Robert E. Dugan, and Joseph R. Matthews.

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