| Description |
1 online resource (328 pages) : illustrations |
| Bibliography |
Includes bibliographical references [pages 320] and index. |
| Contents |
Introduction -- Congratulations, youre a manager now what? -- New manager what's next? -- Start off on the right foot -- Take your time and learn the ropes -- Phasing out the acting supervisor -- First time manager -- Define your role -- What should you expect? -- Basic functions of a manager -- What managers need to know -- Dealing with tough situations -- Establishing an effective routine -- Establish authority in a positive and productive way -- How to establish your authority -- How to earn your employees' respect -- Some employees will question your authority -- Dealing with employees who make you look bad -- Honing your skills -- Leadership skills for managers -- Create trust with employees -- Learn from mistakes and take responsibility -- Management skill for managers -- Can you see the big picture? -- Working with other managers -- Identify things you need to improve -- Improving your managerial effectiveness -- How to excel as a manager -- Qualities of a mensch -- Maintain a workers mind and a boss actions -- Dealing with people outside your department -- Working with other work groups -- Dont let other managers push you around -- Dealing with office politics -- support your boss -- Show support for your boss -- How to support your boss -- When it is not appropriate to support your boss -- Building your team -- Interviewing, hiring, and training new employees -- Effective interviewing -- Effective hiring -- Effective training -- managing people -- How to be a better boss -- Be their boss--not their friend -- Be firm, but fair -- building a positive work environment -- Dealing with complainers -- Creating a team mentality -- Dealing with your employees -- Evaluations -- Creating effective evaluations -- Conducting evaluations -- When workers disagree with your evaluations -- Discipline & firing -- Using discipline with your employees -- Times to involve your boss in discipline -- When you need to fire someone -- Handling sexual harassment situations -- Effective meetings -- The steps to conducting an effective meeting -- Making your meetings productive -- Scheduling -- Keeping employees happy with schedules -- Eliminating tardiness and absenteeism -- How to deny time off -- Overtime issues -- The big three topics -- Communication -- Communicating with employees -- Choosing the best type of communication -- Dealing with questions -- Delegation -- How to delegate -- When you should delegate -- When you shouldnt delegate -- Helping team members take risks -- Motivation -- Create and maintain positive attitudes -- Motivation prompts productivity -- Avoid showing favoritism -- Encourage improvement -- Deal with below normal work -- Conclusion. |
| Summary |
Here's a very surprising statistic: Within the first 18 months on the job, 40 percent of all management newcomers fail by either getting fired, quitting, or receiving a bad review, according to Manchester Inc., a business consulting group. Some first-timers are overwhelmed by their newfound power while some are weighed down by the responsibility. But for most, the overriding concern is to avoid personal failure. Topics include: what it takes to be a manager, how to take charge, how to establish your authority, earn respect and credibility, deal with social issues, how to be a leader, gain the cooperation and commitment of others, manage yourself, interview tips, set realistic goals, coaching skills, creative problem solving, sexual harassment guidelines, how to manage multiple projects and assignments, how to delegate effectively, successful meetings, communication barriers, dealing with interruptions, developing self-confidence, turning around unacceptable performance, dealing with stress, how to write effectively and clearly, how to effectively use e-mail, employees that complain or are disagreeable, and hundreds more. |
| Note |
Print version record. |
| Local Note |
EBSCOhost Small Business Reference Center |
| Subject |
Management -- Handbooks, manuals, etc.
|
|
BUSINESS & ECONOMICS -- Management.
|
|
Management. (OCoLC)fst01007141
|
| Genre/Form |
Biographies. (OCoLC)fst01919896
|
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Handbooks and manuals. (OCoLC)fst01423877
|
|
Biographies.
|
| Added Title |
Three hundred sixty-five foolish mistakes smart managers make every day |
| Other Form: |
Print version: Henkel, Shri L., 1965- 365 foolish mistakes smart managers make every day 0910627754 (DLC) 2006003670 (OCoLC)63660536 |
| ISBN |
9781601380722 (electronic book) |
|
1601380720 (electronic book) |
|
0910627754 |
|
9780910627757 |
|
