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Book Cover
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Title Performance Research Associates' Delivering knock your socks off service.

Publication Info. New York : American Management Association, [2003]
©2003

Copies

Location Call No. Status
 Rocky Hill - Downloadable Materials  EBSCO Ebook    Downloadable
Rocky Hill cardholders click here to access this title from EBSCO
Edition 3rd ed. revisions / by Ron Zemke.
Description 1 online resource (viii, 184 pages) : illustrations
Note Revised edition of: Delivering knock your socks off service / Kristin Anderson, Ron Zemke. 1998.
Print version record.
Bibliography Includes bibliographical references (page 179) and index.
Subject Customer services.
Marketing.
BUSINESS & ECONOMICS -- Customer Relations.
Customer services. (OCoLC)fst00885545
Genre/Form Electronic books.
Added Author Zemke, Ron.
Anderson, Kristin, 1962- Delivering knock your socks off service.
Performance Research Associates.
Added Title Delivering knock your socks off service
Other Form: Print version: Performance Research Associates' Delivering knock your socks off service. 3rd ed. revisions. New York : American Management Association, ©2003 0814479707 (DLC) 2002011115 (OCoLC)50198577
ISBN 0814426891 (electronic bk.)
9780814426890 (electronic bk.)
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