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Book Cover
Bestseller
BestsellerE-Book
Author Friedman, Nancy J.

Title How to get your customers swearing by you, not at you : telephone doctor's guide to customer service training / Nancy Friedman.

Publication Info. Amherst, Mass. : HRD Press, [2008]
©2008

Copies

Location Call No. Status
 Rocky Hill - Downloadable Materials  EBSCO Ebook    Downloadable
Rocky Hill cardholders click here to access this title from EBSCO
Description 1 online resource (xx, 153 pages) : illustrations
Note Print version record.
Subject Customer services.
Employees -- Training of.
Telephone etiquette.
BUSINESS & ECONOMICS -- Customer Relations.
Customer services. (OCoLC)fst00885545
Employees -- Training of. (OCoLC)fst00909221
Telephone etiquette. (OCoLC)fst01146384
Genre/Form Electronic books.
Other Form: Print version: Friedman, Nancy J. How to get your customers swearing by you, not at you. Amherst, Mass. : HRD Press, ©2008 9781599961514 (DLC) 2010281570 (OCoLC)550365174
ISBN 9781599964355 (electronic bk.)
159996435X (electronic bk.)
9781599961514 (electronic bk.)
1599961512 (electronic bk.)
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