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Book Cover
Bestseller
BestsellerE-Book
Author Lucas, Robert W.

Title How to be a great call center representative / Robert W. Lucas.

Publication Info. [Saranac Lake, N.Y.] : American Management Association, [2001]
©2001

Copies

Location Call No. Status
 Rocky Hill - Downloadable Materials  EBSCO Ebook    Downloadable
Rocky Hill cardholders click here to access this title from EBSCO
Description 1 online resource.
Note Title from title screen.
Bibliography Includes bibliographical references and index.
Summary Give your front-line call center staff the training they need! With How to Be a Great Call Center Representative, call-center staff will learn what technology-based customer service is all about, including the history, terminology, legislation, and technology options. This book is designed to supplement and enhance the industry-specific policies and procedures plus local, state, and federal guidelines to which a call center staff must adhere. Filled with exercises and self-assessments, the course presents specific, practical strategies for improving listening skills, building trust with custom.
Subject Call centers.
Customer services.
Customer relations.
Call centers.
Customer relations.
Customer services.
BUSINESS & ECONOMICS -- Customer Relations.
Call centers. (OCoLC)fst00844325
Customer relations. (OCoLC)fst00885533
Customer services. (OCoLC)fst00885545
Genre/Form Electronic books.
Other Form: Print version: Lucas, Robert W. How to be a great call center representative. Saranac Lake, NY : American Management Association, ©2001 0761213465 (DLC) 2002276394 (OCoLC)49403482
ISBN 9780761215103 (electronic bk.)
0761215107 (electronic bk.)
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