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Book Cover
Bestseller
BestsellerE-Book
Author Doane, Darryl S.

Title Excuses, excuses, excuses -- : for not delivering excellent customer service - and what should happen! / Darryl S. Doane and Rose D. Sloat.

Publication Info. Amherst, MA : HRD Press, [2001]
©2001

Copies

Location Call No. Status
 Rocky Hill - Downloadable Materials  EBSCO Ebook    Downloadable
Rocky Hill cardholders click here to access this title from EBSCO
Description 1 online resource (119 pages)
Note Print version record.
Subject Customer services.
BUSINESS & ECONOMICS -- Customer Relations.
Customer services. (OCoLC)fst00885545
Genre/Form Electronic books.
Added Author Sloat, Rose D.
Other Form: Print version: Doane, Darryl S. Excuses, excuses, excuses --. Amherst, MA : HRD Press, ©2001 0874256143 (DLC) 2002282704 (OCoLC)49230419
ISBN 1423716361 (electronic bk.)
9781423716365 (electronic bk.)
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