Title Be our guest: perfecting the art of customer service.

Publication Info.

[United States] : Disney Book Group : Made available through hoopla, 2011.

Copies

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Avon - Downloadable Materials	Hoopla E-book	Downloadable
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Description	1 online resource
Access	Digital content provided by hoopla.
Summary	Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Be Our Guest specializes in helping professionals see new possibilities through concepts not found in the typical workplace, revealing even more of the business behind the magic of quality service.
System Details	Mode of access: World Wide Web.
Note	GMD: electronic resource.
Subject	Electronic books.
	Walt Disney World (Fla.)
	Amusement parks -- Customer services -- Florida -- Orlando.
	Disney Institute.
Added Author	Kinni, Theodore B., 1956- author.
Added Title	hoopla (Digital media service)
ISBN	9781423140146 (electronic bk.)
	1423140141 (electronic bk.)
Music No.	MWT11426749

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