LEADER 00000cam a2200421Ii 4500 
001    ocn900796344 
003    OCoLC 
005    20161229101513.0 
008    150124t20152015sp            000 0 spa d 
020    9788492921218|q(softcover) 
020    8492921218|q(softcover) 
035    (OCoLC)900796344 
037    |bSpanish Pubs Llc, 8871 Sw 129 Ter, Miami, FL, USA, 33176,
       (305)2333365|nSAN 760-7903 
040    BTCTA|beng|erda|cBTCTA|dYDXCP|dWIM|dOCLCO|dOCLCF|dOCLCO
       |dGPI 
049    GPIA 
082 04 658.812|223 
100 1  Blanchard, Kenneth H.,|eauthor. 
240 10 Legendary service.|lSpanish 
245 10 Un servicio legendario :|bla clave es interesarse por el 
       cliente /|cKen Blanchard, Kathy Cuff y Vicki Halsey ; 
       tradussión: Carlos Ossés Torrón. 
264  1 Barcelona :|bEmpressa Activa/Ediciones Urano, S.A.U.,
       |c[2015] 
264  4 |c©2015 
300    159 pages ;|c22 cm 
336    text|btxt|2rdacontent 
337    unmediated|bn|2rdamedia 
338    volume|bnc|2rdacarrier 
500    Titulo original: Legendary service : the key is to care 
546    In Spanish. Translated from English. 
650  0 Customer services. 
650  0 Customer services|xManagement. 
650  0 Customer relations. 
650  7 Customer relations.|2fast|0(OCoLC)fst00885533 
650  7 Customer services.|2fast|0(OCoLC)fst00885545 
650  7 Customer services|xManagement.|2fast|0(OCoLC)fst00885552 
655  7 Spanish language materials.|2local 
700 1  Cuff, Kathy,|eauthor. 
700 1  Halsey, Vicki,|d1955-|eauthor. 
700 1  Ossés Torrón, Carlos,|etranslator. 
994    C0|bGPI