Contents: What is email netiquette? -- Privacy and copyright -- Manners & professionalism -- Understanding and using mail software (Clients) -- Adding a signature -- Shouting or emphasizing -- Replying and forwarding (Trim down your quotes) -- Watch the CC & use the BCC on replies -- File attachments -- The subject line -- Long messages -- Acronyms -- Emoticons -- Slang and abbreviated word forms -- Double check all your messages before replying -- SPAM -- Virus warnings -- Chain letters -- Urban legends -- Top netiquette tips (how to compose emails like a pro!) -- Online resources.