The effortless experience : conquering the new battleground for customer loyalty / Matthew Dixon, Nic
Windsor, Main Library - Adult Department:Check Shelf
The customer service revolution : overthrow conventional business, inspire employees, and change the
Glastonbury, Welles-Turner Memorial Library - Adult Department:Check Shelf
Book
2015
The relationship economy : building stronger customer connections in the digital age / John R. DiJuli
Simsbury Public Library - Non Fiction:Check Shelf
Blind spot : illuminating the hidden value of business / Steve Diller, Nathan Shedroff, Sean Sauber.
Manchester, Main Library - Non Fiction:Check Shelf
Be our guest : perfecting the art of customer service / by Disney Institute ; foreword by Michael D.
Manchester, Main Library - Non Fiction:Check Shelf, South Windsor Public Library - Non Fiction:Check Shelf
Be our guest : perfecting the art of customer service / by Disney Institute ; foreword by Michael D.
Manchester, Main Library - Non Fiction:Check Shelf, South Windsor Public Library - Non Fiction:Check Shelf
Turned on : eight vital insights to energize your people, customers, and profits / Roger Dow & Susan
Manchester, Main Library - Non Fiction:Check Shelf
Uncommon service : how to win by putting customers at the core of your business / Frances Frei, Anne
Bristol, Main Library - Non Fiction:Check Shelf, Colchester, Cragin Memorial Library - Adult Department:Check Shelf, Granby, Main Library - Adult:Check Shelf, Manchester, Main Library - Non Fiction:Check Shelf, Marlborough, Richmond Memorial Library - Adult Department:Check Shelf, Middletown, Russell Library - Adult Nonfiction:Check Shelf, New Britain, Main Library - Non Fiction:Check Shelf, Newington, Lucy Robbins Welles Library - Adult Department:Check Shelf, Portland Public Library - Adult Department:Check Shelf, West Hartford, Noah Webster Library - Non Fiction:Check Shelf
Uncommon service : how to win by putting customers at the core of your business / Frances Frei, Anne
Bristol, Main Library - Non Fiction:Check Shelf, Colchester, Cragin Memorial Library - Adult Department:Check Shelf, Granby, Main Library - Adult:Check Shelf, Manchester, Main Library - Non Fiction:Check Shelf, Marlborough, Richmond Memorial Library - Adult Department:Check Shelf, Middletown, Russell Library - Adult Nonfiction:Check Shelf, New Britain, Main Library - Non Fiction:Check Shelf, Newington, Lucy Robbins Welles Library - Adult Department:Check Shelf, Portland Public Library - Adult Department:Check Shelf, West Hartford, Noah Webster Library - Non Fiction:Check Shelf
Dealing with difficult customers : how to turn demanding, dissatisfied, and disagreeable clients into
Glastonbury, Welles-Turner Memorial Library - Adult Department:Check Shelf, Windsor Locks Public Library - Adult Department:Check Shelf
Evergreen : cultivate the enduring customer loyalty that keeps your business thriving / Noah Fleming.
Bristol, Main Library - Non Fiction:Check Shelf, East Hartford, Wickham Branch Library - Adult Department:Check Shelf, Newington, Lucy Robbins Welles Library - Adult Department:Check Shelf, Wethersfield Public Library - Non Fiction:Check Shelf
Book
2015
Evergreen : cultivate the enduring customer loyalty that keeps your business thriving / Noah Fleming.
Bristol, Main Library - Non Fiction:Check Shelf, East Hartford, Wickham Branch Library - Adult Department:Check Shelf, Newington, Lucy Robbins Welles Library - Adult Department:Check Shelf, Wethersfield Public Library - Non Fiction:Check Shelf
Book
2015
Dealing with difficult customers : how to turn demanding, dissatisfied, and disagreeable clients into
Glastonbury, Welles-Turner Memorial Library - Adult Department:Check Shelf, Windsor Locks Public Library - Adult Department:Check Shelf
Custom nation : why customization Is the future of business and how to profit from it / Anthony Flynn
Farmington, Main Library - Adult Department:Check Shelf, Plainville Public Library - Non Fiction:Check Shelf, Portland Public Library - Adult Department:Check Shelf
Uncommon service : how to win by putting customers at the core of your business / Frances Frei, Anne
Bristol, Main Library - Non Fiction:Check Shelf, Colchester, Cragin Memorial Library - Adult Department:Check Shelf, Granby, Main Library - Adult:Check Shelf, Manchester, Main Library - Non Fiction:Check Shelf, Marlborough, Richmond Memorial Library - Adult Department:Check Shelf, Middletown, Russell Library - Adult Nonfiction:Check Shelf, New Britain, Main Library - Non Fiction:Check Shelf, Newington, Lucy Robbins Welles Library - Adult Department:Check Shelf, Portland Public Library - Adult Department:Check Shelf, West Hartford, Noah Webster Library - Non Fiction:Check Shelf
Book
2012
Uncommon service : how to win by putting customers at the core of your business / Frances Frei, Anne
Bristol, Main Library - Non Fiction:Check Shelf, Colchester, Cragin Memorial Library - Adult Department:Check Shelf, Granby, Main Library - Adult:Check Shelf, Manchester, Main Library - Non Fiction:Check Shelf, Marlborough, Richmond Memorial Library - Adult Department:Check Shelf, Middletown, Russell Library - Adult Nonfiction:Check Shelf, New Britain, Main Library - Non Fiction:Check Shelf, Newington, Lucy Robbins Welles Library - Adult Department:Check Shelf, Portland Public Library - Adult Department:Check Shelf, West Hartford, Noah Webster Library - Non Fiction:Check Shelf
Uncommon service : how to win by putting customers at the core of your business / Frances Frei, Anne
Bristol, Main Library - Non Fiction:Check Shelf, Colchester, Cragin Memorial Library - Adult Department:Check Shelf, Granby, Main Library - Adult:Check Shelf, Manchester, Main Library - Non Fiction:Check Shelf, Marlborough, Richmond Memorial Library - Adult Department:Check Shelf, Middletown, Russell Library - Adult Nonfiction:Check Shelf, New Britain, Main Library - Non Fiction:Check Shelf, Newington, Lucy Robbins Welles Library - Adult Department:Check Shelf, Portland Public Library - Adult Department:Check Shelf, West Hartford, Noah Webster Library - Non Fiction:Check Shelf
Book
2012
Uncommon service : how to win by putting customers at the core of your business / Frances Frei, Anne
Bristol, Main Library - Non Fiction:Check Shelf, Colchester, Cragin Memorial Library - Adult Department:Check Shelf, Granby, Main Library - Adult:Check Shelf, Manchester, Main Library - Non Fiction:Check Shelf, Marlborough, Richmond Memorial Library - Adult Department:Check Shelf, Middletown, Russell Library - Adult Nonfiction:Check Shelf, New Britain, Main Library - Non Fiction:Check Shelf, Newington, Lucy Robbins Welles Library - Adult Department:Check Shelf, Portland Public Library - Adult Department:Check Shelf, West Hartford, Noah Webster Library - Non Fiction:Check Shelf
Book
2012
Uncommon service : how to win by putting customers at the core of your business / Frances Frei, Anne
Bristol, Main Library - Non Fiction:Check Shelf, Colchester, Cragin Memorial Library - Adult Department:Check Shelf, Granby, Main Library - Adult:Check Shelf, Manchester, Main Library - Non Fiction:Check Shelf, Marlborough, Richmond Memorial Library - Adult Department:Check Shelf, Middletown, Russell Library - Adult Nonfiction:Check Shelf, New Britain, Main Library - Non Fiction:Check Shelf, Newington, Lucy Robbins Welles Library - Adult Department:Check Shelf, Portland Public Library - Adult Department:Check Shelf, West Hartford, Noah Webster Library - Non Fiction:Check Shelf
Book
2012
Uncommon service : how to win by putting customers at the core of your business / Frances Frei, Anne
Bristol, Main Library - Non Fiction:Check Shelf, Colchester, Cragin Memorial Library - Adult Department:Check Shelf, Granby, Main Library - Adult:Check Shelf, Manchester, Main Library - Non Fiction:Check Shelf, Marlborough, Richmond Memorial Library - Adult Department:Check Shelf, Middletown, Russell Library - Adult Nonfiction:Check Shelf, New Britain, Main Library - Non Fiction:Check Shelf, Newington, Lucy Robbins Welles Library - Adult Department:Check Shelf, Portland Public Library - Adult Department:Check Shelf, West Hartford, Noah Webster Library - Non Fiction:Check Shelf
Telephone skills from A to Z : the Telephone "Doctor" phone book / Nancy J. Friedman.
Newington, Lucy Robbins Welles Library - Adult Department:Check Shelf
The real heroes of business-- and not a CEO among them : world-class frontline service workers : how
Manchester, Main Library - Non Fiction:Check Shelf
The agile manager's guide to extraordinary customer service / by Susan M. Gage.
University of Saint Joseph: Pope Pius XII Library - Standard Shelving Location:Check Shelf
Can't buy me like : how authentic customer connections drive superior results / Bob Garfield and Doug
Glastonbury, Welles-Turner Memorial Library - Adult Department:Check Shelf, Manchester, Main Library - Non Fiction:Check Shelf, New Britain, Main Library - Non Fiction:Check Shelf, Windsor, Main Library - Adult Department:Check Shelf
Can't buy me like : how authentic customer connections drive superior results / Bob Garfield and Doug
Glastonbury, Welles-Turner Memorial Library - Adult Department:Check Shelf, Manchester, Main Library - Non Fiction:Check Shelf, New Britain, Main Library - Non Fiction:Check Shelf, Windsor, Main Library - Adult Department:Check Shelf
Can't buy me like : how authentic customer connections drive superior results / Bob Garfield and Doug
Glastonbury, Welles-Turner Memorial Library - Adult Department:Check Shelf, Manchester, Main Library - Non Fiction:Check Shelf, New Britain, Main Library - Non Fiction:Check Shelf, Windsor, Main Library - Adult Department:Check Shelf
The winner's attitude : change how you deal with difficult people and get the best out of any situati
Berlin-Peck Memorial Library - Non Fiction:Check Shelf, Simsbury Public Library - Non Fiction:Check Shelf
It's not my department! : how to get the service you want, exactly the way you want it! / Peter Glen.
Manchester, Main Library - Non Fiction:Check Shelf
Unreasonable hospitality : the remarkable power of giving people more than they expect / Will Guidara
Berlin-Peck Memorial Library - New Materials:Check Shelf, Cheshire Public Library - Adult New Materials Lower Level:DUE 05-18-24, New Britain, Main Library - Non Fiction:DUE 05-17-24, Newington, Lucy Robbins Welles Library - Adult Department:DUE 04-22-24, Windsor, Main Library - Adult Department:DUE 05-06-24
Unreasonable hospitality : the remarkable power of giving people more than they expect / Will Guidara
Berlin-Peck Memorial Library - New Materials:Check Shelf, Cheshire Public Library - Adult New Materials Lower Level:DUE 05-18-24, New Britain, Main Library - Non Fiction:DUE 05-17-24, Newington, Lucy Robbins Welles Library - Adult Department:DUE 04-22-24, Windsor, Main Library - Adult Department:DUE 05-06-24
Unreasonable hospitality : the remarkable power of giving people more than they expect / Will Guidara
Berlin-Peck Memorial Library - New Materials:Check Shelf, Cheshire Public Library - Adult New Materials Lower Level:DUE 05-18-24, New Britain, Main Library - Non Fiction:DUE 05-17-24, Newington, Lucy Robbins Welles Library - Adult Department:DUE 04-22-24, Windsor, Main Library - Adult Department:DUE 05-06-24
Book
2022
Unreasonable hospitality : the remarkable power of giving people more than they expect / Will Guidara
Berlin-Peck Memorial Library - New Materials:Check Shelf, Cheshire Public Library - Adult New Materials Lower Level:DUE 05-18-24, New Britain, Main Library - Non Fiction:DUE 05-17-24, Newington, Lucy Robbins Welles Library - Adult Department:DUE 04-22-24, Windsor, Main Library - Adult Department:DUE 05-06-24
Book
2022
Unreasonable hospitality : the remarkable power of giving people more than they expect / Will Guidara
Berlin-Peck Memorial Library - New Materials:Check Shelf, Cheshire Public Library - Adult New Materials Lower Level:DUE 05-18-24, New Britain, Main Library - Non Fiction:DUE 05-17-24, Newington, Lucy Robbins Welles Library - Adult Department:DUE 04-22-24, Windsor, Main Library - Adult Department:DUE 05-06-24
The value profit chain : treat employees like customers and customers like employees / James L. Heske
New Britain, Main Library - Non Fiction:Check Shelf
The cult of the customer : create an amazing customer experience that turns satisfied customers into
Newington, Lucy Robbins Welles Library - Adult Department:Check Shelf
Uplifting service : the proven path to delighting your customers, colleagues, and everyone else you m
East Hartford, Raymond Library - Adult Department:Check Shelf, Portland Public Library - Adult Department:Check Shelf
Salesforce.com for dummies / by Liz Kao and Jon Paz.
Avon Free Public Library - Adult Department:Check Shelf, Manchester, Main Library - Non Fiction:DUE 05-18-24
Book
2019
Salesforce.com for dummies / by Liz Kao and Jon Paz.
Avon Free Public Library - Adult Department:Check Shelf, Manchester, Main Library - Non Fiction:DUE 05-18-24
Bag the elephant! : how to win & keep big customers / Steve Kaplan.
Enfield, Main Library - Adult Department:Check Shelf, West Hartford, Noah Webster Library - Non Fiction:Check Shelf, Wethersfield Public Library - Non Fiction:Check Shelf
Book
2005
Be the elephant : build a bigger, better business / by Steve Kaplan.
Bloomfield, Prosser Library - Adult Department:Storage, South Windsor Public Library - Non Fiction:Check Shelf
Uplifting service : the proven path to delighting your customers, colleagues, and everyone else you m
East Hartford, Raymond Library - Adult Department:Check Shelf, Portland Public Library - Adult Department:Check Shelf
The Saturn difference : creating customer loyalty in your company / Vicki Lenz.
University of Saint Joseph: Pope Pius XII Library - Standard Shelving Location:Check Shelf
The experience : the 5 principles of Disney service and relationship excellence / Bruce Loeffler and
University of Saint Joseph: Pope Pius XII Library - Standard Shelving Location:Check Shelf
Please every customer : delivering stellar customer service across cultures / Robert W. Lucas.
Windsor Locks Public Library - Adult Department:Check Shelf
Fish! : a remarkable way to boost morale and improve results / by Stephen C. Lundin, Harry Paul, and
East Hartford, Raymond Library - Adult Department:Check Shelf, Granby, Main Library - Adult:Check Shelf, Manchester, Main Library - Non Fiction:Check Shelf, Newington, Lucy Robbins Welles Library - Adult Department:Check Shelf, Rocky Hill, Cora J. Belden Library - Adult Department:DUE 05-11-24, South Windsor Public Library - Non Fiction:Check Shelf, West Hartford, Noah Webster Library - Non Fiction:Check Shelf, Wethersfield Public Library - Non Fiction:Check Shelf, Windsor Locks Public Library - Adult Department:Check Shelf
Total access : giving customers what they want in an anytime, anywhere world / Regis McKenna.
University of Saint Joseph: Pope Pius XII Library - Standard Shelving Location:Check Shelf
Quality customer service : the art of treating customers as guests / William B. Martin.
University of Saint Joseph: Pope Pius XII Library - Standard Shelving Location:Check Shelf
Hug your customers : the proven way to personalize sales and achieve astounding results / Jack Mitche
Manchester, Main Library - Non Fiction:Check Shelf, New Britain, Main Library - Non Fiction:Check Shelf, Newington, Lucy Robbins Welles Library - Adult Department:Check Shelf, Portland Public Library - Adult Department:Check Shelf, Rocky Hill, Cora J. Belden Library - Adult Department:Check Shelf, West Hartford, Noah Webster Library - Non Fiction:Check Shelf, Windsor, Main Library - Adult Department:Check Shelf
Hug your customers : the proven way to personalize sales and achieve astounding results / Jack Mitche
Manchester, Main Library - Non Fiction:Check Shelf, New Britain, Main Library - Non Fiction:Check Shelf, Newington, Lucy Robbins Welles Library - Adult Department:Check Shelf, Portland Public Library - Adult Department:Check Shelf, Rocky Hill, Cora J. Belden Library - Adult Department:Check Shelf, West Hartford, Noah Webster Library - Non Fiction:Check Shelf, Windsor, Main Library - Adult Department:Check Shelf
Hug your customers : the proven way to personalize sales and achieve astounding results / Jack Mitche
Manchester, Main Library - Non Fiction:Check Shelf, New Britain, Main Library - Non Fiction:Check Shelf, Newington, Lucy Robbins Welles Library - Adult Department:Check Shelf, Portland Public Library - Adult Department:Check Shelf, Rocky Hill, Cora J. Belden Library - Adult Department:Check Shelf, West Hartford, Noah Webster Library - Non Fiction:Check Shelf, Windsor, Main Library - Adult Department:Check Shelf
Book
2003
Hug your customers : the proven way to personalize sales and achieve astounding results / Jack Mitche
Manchester, Main Library - Non Fiction:Check Shelf, New Britain, Main Library - Non Fiction:Check Shelf, Newington, Lucy Robbins Welles Library - Adult Department:Check Shelf, Portland Public Library - Adult Department:Check Shelf, Rocky Hill, Cora J. Belden Library - Adult Department:Check Shelf, West Hartford, Noah Webster Library - Non Fiction:Check Shelf, Windsor, Main Library - Adult Department:Check Shelf
Book
2003
Hug your customers : the proven way to personalize sales and achieve astounding results / Jack Mitche
Manchester, Main Library - Non Fiction:Check Shelf, New Britain, Main Library - Non Fiction:Check Shelf, Newington, Lucy Robbins Welles Library - Adult Department:Check Shelf, Portland Public Library - Adult Department:Check Shelf, Rocky Hill, Cora J. Belden Library - Adult Department:Check Shelf, West Hartford, Noah Webster Library - Non Fiction:Check Shelf, Windsor, Main Library - Adult Department:Check Shelf
Creating customer value : the path to sustainable competitve advantage / by Earl Naumann.
University of Saint Joseph: Pope Pius XII Library - Standard Shelving Location:Check Shelf
The 24-hour customer : new rules for winning in a time-starved, always-connected economy / Adrian C.
Middletown, Russell Library - Adult Nonfiction:Check Shelf, Windsor, Main Library - Adult Department:Check Shelf
The 24-hour customer : new rules for winning in a time-starved, always-connected economy / Adrian C.
Middletown, Russell Library - Adult Nonfiction:Check Shelf, Windsor, Main Library - Adult Department:Check Shelf
Say the magic words : how to get what you want from the people who have what you need / Lynette Padwa
New Britain, Main Library - Non Fiction:Check Shelf
The one to one future : building relationships one customer at a time / Don Peppers and Martha Rogers
Manchester, Main Library - Non Fiction:Check Shelf
Book
1993
One to one, B2B : customer development strategies for the business to business world / Don Peppers an
Glastonbury, Welles-Turner Memorial Library - Adult Department:Check Shelf
The professional service firm 50 or fifty ways to transform your "department" into a professional ser
Granby, Main Library - Adult:Check Shelf, Manchester, Main Library - Non Fiction:Check Shelf