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Mark		Media	Year
	658.812 COW : Cowie, Colin,
	The gold standard : giving your customers what they didn't know they wanted / Colin Cowie. Farmington, Main Library - Adult Department:Check Shelf	Book	2021
	658.812 CURTIN : Curtin, Steve.
	Delight your customers : 7 simple ways to raise your customer service from ordinary to extraordinary Manchester, Main Library - Non Fiction:Check Shelf	Book	2013
	658.812 CUS
	The customer is always wrong : the retail chronicles / edited and compiled by Jeff Martin. Colchester, Cragin Memorial Library - Adult Department:Check Shelf, Plainville Public Library - Non Fiction:Check Shelf	Book	2008
	658.812 CUSTOMER
	Customer relationship management : a strategic imperative in the world of e-business / editor and con West Hartford, Noah Webster Library - Non Fiction:Check Shelf	Book	2000
	658.812 DAVIS
	Teach yourself visually Salesforce.com / by Justin Davis and Kristine Curington ; foreword by Dan Str Rocky Hill, Cora J. Belden Library - Adult Department:Check Shelf, West Hartford, Noah Webster Library - Non Fiction:Check Shelf	Book	2015
	Teach yourself visually Salesforce.com / by Justin Davis and Kristine Curington ; foreword by Dan Str Rocky Hill, Cora J. Belden Library - Adult Department:Check Shelf, West Hartford, Noah Webster Library - Non Fiction:Check Shelf	Book	2015
	658.812 DENOVE : Denove, Chris.
	Satisfaction : how every great company listens to the voice of the customer / Chris Denove and James West Hartford, Noah Webster Library - Non Fiction:Check Shelf	Book	2007
	658.812 DI : Dixon, Matthew,
	The effortless experience : conquering the new battleground for customer loyalty / Matthew Dixon, Nic Windsor, Main Library - Adult Department:Check Shelf	Book	2013
	658.812 DIJULIUS
	The customer service revolution : overthrow conventional business, inspire employees, and change the Glastonbury, Welles-Turner Memorial Library - Adult Department:Check Shelf	Book	2015
	The relationship economy : building stronger customer connections in the digital age / John R. DiJuli Simsbury Public Library - Non Fiction:Check Shelf	Book	2019
	658.812 DILLER : Diller, Steve,
	Blind spot : illuminating the hidden value of business / Steve Diller, Nathan Shedroff, Sean Sauber. Manchester, Main Library - Non Fiction:Check Shelf	Book	2016
	658.812 DISNEY
	Be our guest : perfecting the art of customer service / by Disney Institute ; foreword by Michael D. Manchester, Main Library - Non Fiction:Check Shelf, South Windsor Public Library - Non Fiction:Check Shelf	Book	2001
	658.812 DISNEY INSTITUTE
	Be our guest : perfecting the art of customer service / by Disney Institute ; foreword by Michael D. Manchester, Main Library - Non Fiction:Check Shelf, South Windsor Public Library - Non Fiction:Check Shelf	Book	2001
	658.812 DOW : Dow, Roger J.,
	Turned on : eight vital insights to energize your people, customers, and profits / Roger Dow & Susan Manchester, Main Library - Non Fiction:Check Shelf	Book	1996
	658.812 F49 : Finch, Lloyd C.
	Success as a CSR / Lloyd Finch. New Britain, Main Library - Non Fiction:Check Shelf	Book	1998
	658.812 F88 : Frei, Frances.
	Uncommon service : how to win by putting customers at the core of your business / Frances Frei, Anne Bristol, Main Library - Non Fiction:Check Shelf, Colchester, Cragin Memorial Library - Adult Department:Check Shelf, Granby, Main Library - Adult:Check Shelf, Manchester, Main Library - Non Fiction:Check Shelf, Marlborough, Richmond Memorial Library - Adult Department:Check Shelf, Middletown, Russell Library - Adult Nonfiction:Check Shelf, New Britain, Main Library - Non Fiction:Check Shelf, Newington, Lucy Robbins Welles Library - Adult Department:Check Shelf, Portland Public Library - Adult Department:Check Shelf, West Hartford, Noah Webster Library - Non Fiction:Check Shelf	Book	2012
	658.812 F881 : Frei, Frances.
	Uncommon service : how to win by putting customers at the core of your business / Frances Frei, Anne Bristol, Main Library - Non Fiction:Check Shelf, Colchester, Cragin Memorial Library - Adult Department:Check Shelf, Granby, Main Library - Adult:Check Shelf, Manchester, Main Library - Non Fiction:Check Shelf, Marlborough, Richmond Memorial Library - Adult Department:Check Shelf, Middletown, Russell Library - Adult Nonfiction:Check Shelf, New Britain, Main Library - Non Fiction:Check Shelf, Newington, Lucy Robbins Welles Library - Adult Department:Check Shelf, Portland Public Library - Adult Department:Check Shelf, West Hartford, Noah Webster Library - Non Fiction:Check Shelf	Book	2012
	658.812 FLE : Fleming, Noah,
	Dealing with difficult customers : how to turn demanding, dissatisfied, and disagreeable clients into Glastonbury, Welles-Turner Memorial Library - Adult Department:Check Shelf, Windsor Locks Public Library - Adult Department:Check Shelf	Book	2017
	658.812 FLEMING
	Evergreen : cultivate the enduring customer loyalty that keeps your business thriving / Noah Fleming. Bristol, Main Library - Non Fiction:Check Shelf, East Hartford, Wickham Branch Library - Adult Department:Check Shelf, Newington, Lucy Robbins Welles Library - Adult Department:Check Shelf, Wethersfield Public Library - Non Fiction:Check Shelf	Book	2015
	Evergreen : cultivate the enduring customer loyalty that keeps your business thriving / Noah Fleming. Bristol, Main Library - Non Fiction:Check Shelf, East Hartford, Wickham Branch Library - Adult Department:Check Shelf, Newington, Lucy Robbins Welles Library - Adult Department:Check Shelf, Wethersfield Public Library - Non Fiction:Check Shelf	Book	2015
	Dealing with difficult customers : how to turn demanding, dissatisfied, and disagreeable clients into Glastonbury, Welles-Turner Memorial Library - Adult Department:Check Shelf, Windsor Locks Public Library - Adult Department:Check Shelf	Book	2017
	658.812 FLY : Flynn, Anthony,
	Custom nation : why customization Is the future of business and how to profit from it / Anthony Flynn Farmington, Main Library - Adult Department:Check Shelf, Plainville Public Library - Non Fiction:Check Shelf, Portland Public Library - Adult Department:Check Shelf	Book	2012
	658.812 FRE
	Uncommon service : how to win by putting customers at the core of your business / Frances Frei, Anne Bristol, Main Library - Non Fiction:Check Shelf, Colchester, Cragin Memorial Library - Adult Department:Check Shelf, Granby, Main Library - Adult:Check Shelf, Manchester, Main Library - Non Fiction:Check Shelf, Marlborough, Richmond Memorial Library - Adult Department:Check Shelf, Middletown, Russell Library - Adult Nonfiction:Check Shelf, New Britain, Main Library - Non Fiction:Check Shelf, Newington, Lucy Robbins Welles Library - Adult Department:Check Shelf, Portland Public Library - Adult Department:Check Shelf, West Hartford, Noah Webster Library - Non Fiction:Check Shelf	Book	2012
	Uncommon service : how to win by putting customers at the core of your business / Frances Frei, Anne Bristol, Main Library - Non Fiction:Check Shelf, Colchester, Cragin Memorial Library - Adult Department:Check Shelf, Granby, Main Library - Adult:Check Shelf, Manchester, Main Library - Non Fiction:Check Shelf, Marlborough, Richmond Memorial Library - Adult Department:Check Shelf, Middletown, Russell Library - Adult Nonfiction:Check Shelf, New Britain, Main Library - Non Fiction:Check Shelf, Newington, Lucy Robbins Welles Library - Adult Department:Check Shelf, Portland Public Library - Adult Department:Check Shelf, West Hartford, Noah Webster Library - Non Fiction:Check Shelf	Book	2012
	658.812 FREI
	Uncommon service : how to win by putting customers at the core of your business / Frances Frei, Anne Bristol, Main Library - Non Fiction:Check Shelf, Colchester, Cragin Memorial Library - Adult Department:Check Shelf, Granby, Main Library - Adult:Check Shelf, Manchester, Main Library - Non Fiction:Check Shelf, Marlborough, Richmond Memorial Library - Adult Department:Check Shelf, Middletown, Russell Library - Adult Nonfiction:Check Shelf, New Britain, Main Library - Non Fiction:Check Shelf, Newington, Lucy Robbins Welles Library - Adult Department:Check Shelf, Portland Public Library - Adult Department:Check Shelf, West Hartford, Noah Webster Library - Non Fiction:Check Shelf	Book	2012
	Uncommon service : how to win by putting customers at the core of your business / Frances Frei, Anne Bristol, Main Library - Non Fiction:Check Shelf, Colchester, Cragin Memorial Library - Adult Department:Check Shelf, Granby, Main Library - Adult:Check Shelf, Manchester, Main Library - Non Fiction:Check Shelf, Marlborough, Richmond Memorial Library - Adult Department:Check Shelf, Middletown, Russell Library - Adult Nonfiction:Check Shelf, New Britain, Main Library - Non Fiction:Check Shelf, Newington, Lucy Robbins Welles Library - Adult Department:Check Shelf, Portland Public Library - Adult Department:Check Shelf, West Hartford, Noah Webster Library - Non Fiction:Check Shelf	Book	2012
	Uncommon service : how to win by putting customers at the core of your business / Frances Frei, Anne Bristol, Main Library - Non Fiction:Check Shelf, Colchester, Cragin Memorial Library - Adult Department:Check Shelf, Granby, Main Library - Adult:Check Shelf, Manchester, Main Library - Non Fiction:Check Shelf, Marlborough, Richmond Memorial Library - Adult Department:Check Shelf, Middletown, Russell Library - Adult Nonfiction:Check Shelf, New Britain, Main Library - Non Fiction:Check Shelf, Newington, Lucy Robbins Welles Library - Adult Department:Check Shelf, Portland Public Library - Adult Department:Check Shelf, West Hartford, Noah Webster Library - Non Fiction:Check Shelf	Book	2012
	Uncommon service : how to win by putting customers at the core of your business / Frances Frei, Anne Bristol, Main Library - Non Fiction:Check Shelf, Colchester, Cragin Memorial Library - Adult Department:Check Shelf, Granby, Main Library - Adult:Check Shelf, Manchester, Main Library - Non Fiction:Check Shelf, Marlborough, Richmond Memorial Library - Adult Department:Check Shelf, Middletown, Russell Library - Adult Nonfiction:Check Shelf, New Britain, Main Library - Non Fiction:Check Shelf, Newington, Lucy Robbins Welles Library - Adult Department:Check Shelf, Portland Public Library - Adult Department:Check Shelf, West Hartford, Noah Webster Library - Non Fiction:Check Shelf	Book	2012
	658.812 FRIEDMAN : Friedman, Nancy J.
	Telephone skills from A to Z : the Telephone "Doctor" phone book / Nancy J. Friedman. Newington, Lucy Robbins Welles Library - Adult Department:Check Shelf	Book	1995
	658.812 FROMM : Fromm, Bill.
	The real heroes of business-- and not a CEO among them : world-class frontline service workers : how Manchester, Main Library - Non Fiction:Check Shelf	Book	1993
	658.812 G133A : Gage, Susan M.
	The agile manager's guide to extraordinary customer service / by Susan M. Gage. University of Saint Joseph: Pope Pius XII Library - Standard Shelving Location:Check Shelf	Book	1999
	658.812 G18 : Garfield, Bob.
	Can't buy me like : how authentic customer connections drive superior results / Bob Garfield and Doug Glastonbury, Welles-Turner Memorial Library - Adult Department:Check Shelf, Manchester, Main Library - Non Fiction:Check Shelf, New Britain, Main Library - Non Fiction:Check Shelf, Windsor, Main Library - Adult Department:Check Shelf	Book	2013
	658.812 GA : Garfield, Bob.
	Can't buy me like : how authentic customer connections drive superior results / Bob Garfield and Doug Glastonbury, Welles-Turner Memorial Library - Adult Department:Check Shelf, Manchester, Main Library - Non Fiction:Check Shelf, New Britain, Main Library - Non Fiction:Check Shelf, Windsor, Main Library - Adult Department:Check Shelf	Book	2013
	658.812 GARFIELD : Garfield, Bob.
	Can't buy me like : how authentic customer connections drive superior results / Bob Garfield and Doug Glastonbury, Welles-Turner Memorial Library - Adult Department:Check Shelf, Manchester, Main Library - Non Fiction:Check Shelf, New Britain, Main Library - Non Fiction:Check Shelf, Windsor, Main Library - Adult Department:Check Shelf	Book	2013
	658.812 GEE : Gee, Jeff.
	The winner's attitude : change how you deal with difficult people and get the best out of any situati Berlin-Peck Memorial Library - Non Fiction:Check Shelf, Simsbury Public Library - Non Fiction:Check Shelf	Book	2006
	658.812 GLEN : Glen, Peter.
	It's not my department! : how to get the service you want, exactly the way you want it! / Peter Glen. Manchester, Main Library - Non Fiction:Check Shelf	Book	1990
	658.812 GR : Gross, T. Scott.
	Outrageous! : unforgettable service--guilt-free selling / T. Scott Gross. Windsor, Main Library - Adult Department:Check Shelf	Book	1998
	658.812 GU : Guidara, Will,
	Unreasonable hospitality : the remarkable power of giving people more than they expect / Will Guidara Berlin-Peck Memorial Library - New Materials:Check Shelf, Cheshire Public Library - Adult New Materials Lower Level:DUE 04-27-24, New Britain, Main Library - Non Fiction:In Transit, Newington, Lucy Robbins Welles Library - Adult Department:DUE 04-22-24, Windsor, Main Library - Adult Department:DUE 05-06-24	Book	2022
	658.812 GUI : Guidara, Will,
	Unreasonable hospitality : the remarkable power of giving people more than they expect / Will Guidara Berlin-Peck Memorial Library - New Materials:Check Shelf, Cheshire Public Library - Adult New Materials Lower Level:DUE 04-27-24, New Britain, Main Library - Non Fiction:In Transit, Newington, Lucy Robbins Welles Library - Adult Department:DUE 04-22-24, Windsor, Main Library - Adult Department:DUE 05-06-24	Book	2022
	658.812 GUIDARA
	Unreasonable hospitality : the remarkable power of giving people more than they expect / Will Guidara Berlin-Peck Memorial Library - New Materials:Check Shelf, Cheshire Public Library - Adult New Materials Lower Level:DUE 04-27-24, New Britain, Main Library - Non Fiction:In Transit, Newington, Lucy Robbins Welles Library - Adult Department:DUE 04-22-24, Windsor, Main Library - Adult Department:DUE 05-06-24	Book	2022
	Unreasonable hospitality : the remarkable power of giving people more than they expect / Will Guidara Berlin-Peck Memorial Library - New Materials:Check Shelf, Cheshire Public Library - Adult New Materials Lower Level:DUE 04-27-24, New Britain, Main Library - Non Fiction:In Transit, Newington, Lucy Robbins Welles Library - Adult Department:DUE 04-22-24, Windsor, Main Library - Adult Department:DUE 05-06-24	Book	2022
	Unreasonable hospitality : the remarkable power of giving people more than they expect / Will Guidara Berlin-Peck Memorial Library - New Materials:Check Shelf, Cheshire Public Library - Adult New Materials Lower Level:DUE 04-27-24, New Britain, Main Library - Non Fiction:In Transit, Newington, Lucy Robbins Welles Library - Adult Department:DUE 04-22-24, Windsor, Main Library - Adult Department:DUE 05-06-24	Book	2022
	658.812 H46 : Heskett, James L.
	The value profit chain : treat employees like customers and customers like employees / James L. Heske New Britain, Main Library - Non Fiction:Check Shelf	Book	2003
	658.812 HYKEN : Hyken, Shep.
	The cult of the customer : create an amazing customer experience that turns satisfied customers into Newington, Lucy Robbins Welles Library - Adult Department:Check Shelf	Book	2009
	658.812 K : Kaufman, Ron.
	Uplifting service : the proven path to delighting your customers, colleagues, and everyone else you m East Hartford, Raymond Library - Adult Department:Check Shelf, Portland Public Library - Adult Department:Check Shelf	Book	2012
	658.812 KAO
	Salesforce.com for dummies / by Liz Kao and Jon Paz. Avon Free Public Library - Adult Department:In Transit, Manchester, Main Library - Non Fiction:In Transit +1 HOLD	Book	2019
	Salesforce.com for dummies / by Liz Kao and Jon Paz. Avon Free Public Library - Adult Department:In Transit, Manchester, Main Library - Non Fiction:In Transit +1 HOLD	Book	2019
	658.812 KAPLAN
	Bag the elephant! : how to win & keep big customers / Steve Kaplan. Enfield, Main Library - Adult Department:Check Shelf, West Hartford, Noah Webster Library - Non Fiction:Check Shelf, Wethersfield Public Library - Non Fiction:Check Shelf	Book	2005
	Be the elephant : build a bigger, better business / by Steve Kaplan. Bloomfield, Prosser Library - Adult Department:Storage, South Windsor Public Library - Non Fiction:Check Shelf	Book	2006
	658.812 KAU : Kaufman, Ron.
	Uplifting service : the proven path to delighting your customers, colleagues, and everyone else you m East Hartford, Raymond Library - Adult Department:Check Shelf, Portland Public Library - Adult Department:Check Shelf	Book	2012
	658.812 L53 : Leland, Karen.
	Customer service for dummies / by Karen Leland and Keith Bailey. Bristol, Main Library - Non Fiction:Check Shelf	Book	2006
	658.812 L575S : Lenz, Vicki.
	The Saturn difference : creating customer loyalty in your company / Vicki Lenz. University of Saint Joseph: Pope Pius XII Library - Standard Shelving Location:Check Shelf	Book	1999
	658.812 L825E : Loeffler, Bruce,
	The experience : the 5 principles of Disney service and relationship excellence / Bruce Loeffler and University of Saint Joseph: Pope Pius XII Library - Standard Shelving Location:Check Shelf	Book	2015
	658.812 LI : Liebman, Josh,
	The hospitality mentality : create raving fans through your guest experience / Josh Liebman. Windsor, Main Library - Adult New Materials:Check Shelf	Book	2024
	658.812 LUC : Lucas, Robert W.
	Please every customer : delivering stellar customer service across cultures / Robert W. Lucas. Windsor Locks Public Library - Adult Department:Check Shelf	Book	2011
	658.812 LUNDIN : Lundin, Stephen C.,
	Fish! : a remarkable way to boost morale and improve results / by Stephen C. Lundin, Harry Paul, and East Hartford, Raymond Library - Adult Department:Check Shelf, Granby, Main Library - Adult:Check Shelf, Manchester, Main Library - Non Fiction:Check Shelf, Newington, Lucy Robbins Welles Library - Adult Department:Check Shelf, Rocky Hill, Cora J. Belden Library - Adult Department:Check Shelf, South Windsor Public Library - Non Fiction:Check Shelf, West Hartford, Noah Webster Library - Non Fiction:Check Shelf, Wethersfield Public Library - Non Fiction:Check Shelf, Windsor Locks Public Library - Adult Department:Check Shelf	Book	2000
	658.812 M155T : McKenna, Regis.
	Total access : giving customers what they want in an anytime, anywhere world / Regis McKenna. University of Saint Joseph: Pope Pius XII Library - Standard Shelving Location:Check Shelf	Book	2002
	658.812 M383Q : Martin, William B.
	Quality customer service : the art of treating customers as guests / William B. Martin. University of Saint Joseph: Pope Pius XII Library - Standard Shelving Location:Check Shelf	Book	1987
	658.812 M69 : Mitchell, Jack.
	Hug your customers : the proven way to personalize sales and achieve astounding results / Jack Mitche Manchester, Main Library - Non Fiction:Check Shelf, New Britain, Main Library - Non Fiction:Check Shelf, Newington, Lucy Robbins Welles Library - Adult Department:Check Shelf, Portland Public Library - Adult Department:Check Shelf, Rocky Hill, Cora J. Belden Library - Adult Department:DUE 05-03-24, West Hartford, Noah Webster Library - Non Fiction:Check Shelf, Windsor, Main Library - Adult Department:Check Shelf	Book	2003
	658.812 MAN : Mangia, Karen,
	Listen up! : how to tune in to customers and turn down the noise / Karen Mangia. Farmington, Main Library - Adult Department:Check Shelf	Book	2021
	658.812 MI : Mitchell, Jack.
	Hug your customers : the proven way to personalize sales and achieve astounding results / Jack Mitche Manchester, Main Library - Non Fiction:Check Shelf, New Britain, Main Library - Non Fiction:Check Shelf, Newington, Lucy Robbins Welles Library - Adult Department:Check Shelf, Portland Public Library - Adult Department:Check Shelf, Rocky Hill, Cora J. Belden Library - Adult Department:DUE 05-03-24, West Hartford, Noah Webster Library - Non Fiction:Check Shelf, Windsor, Main Library - Adult Department:Check Shelf	Book	2003
	658.812 MITCHELL
	Hug your customers : the proven way to personalize sales and achieve astounding results / Jack Mitche Manchester, Main Library - Non Fiction:Check Shelf, New Britain, Main Library - Non Fiction:Check Shelf, Newington, Lucy Robbins Welles Library - Adult Department:Check Shelf, Portland Public Library - Adult Department:Check Shelf, Rocky Hill, Cora J. Belden Library - Adult Department:DUE 05-03-24, West Hartford, Noah Webster Library - Non Fiction:Check Shelf, Windsor, Main Library - Adult Department:Check Shelf	Book	2003
	Hug your customers : the proven way to personalize sales and achieve astounding results / Jack Mitche Manchester, Main Library - Non Fiction:Check Shelf, New Britain, Main Library - Non Fiction:Check Shelf, Newington, Lucy Robbins Welles Library - Adult Department:Check Shelf, Portland Public Library - Adult Department:Check Shelf, Rocky Hill, Cora J. Belden Library - Adult Department:DUE 05-03-24, West Hartford, Noah Webster Library - Non Fiction:Check Shelf, Windsor, Main Library - Adult Department:Check Shelf	Book	2003
	Hug your customers : the proven way to personalize sales and achieve astounding results / Jack Mitche Manchester, Main Library - Non Fiction:Check Shelf, New Britain, Main Library - Non Fiction:Check Shelf, Newington, Lucy Robbins Welles Library - Adult Department:Check Shelf, Portland Public Library - Adult Department:Check Shelf, Rocky Hill, Cora J. Belden Library - Adult Department:DUE 05-03-24, West Hartford, Noah Webster Library - Non Fiction:Check Shelf, Windsor, Main Library - Adult Department:Check Shelf	Book	2003
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