Title Delivering knock your socks off service / Kristin Anderson, Ron Zemke.

Publication Info.	New York, N.Y. : Amacom, [1991]
	©1991

Copies

Location	Call No.	Status
Manchester, Main Library - Non Fiction	658.812 ANDERSON	Check Shelf
Windsor, Main Library - Adult Department	658.812 AN	Check Shelf

Description	vii, 136 pages : illustrations ; 23 cm
Bibliography	Includes bibliographical references (pages 133-134).
Subject	Customer services.
Added Author	Zemke, Ron.
ISBN	0814477771: $15.95

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