Description |
288 pages : illustrations ; 22 cm |
Note |
At head of title: Adams. |
Bibliography |
Includes bibliographical references (pages 283-284) and index. |
Contents |
The customer obsession: the mission statement -- Success obstacles -- The service triangle: centering on the customer -- Understanding your customers -- Building your strategy -- Instilling spirit -- The added value of customer-friendly systems -- Creating your service surrogate -- Ten critical success factors: doing the right things with the right people -- Bending the envelope -- Getting back to you -- Appendix. |
Subject |
Customer services.
|
Added Title |
Adams service, service, service |
ISBN |
1558507582 |
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