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Mark		Media	Year
	658.81 W58 : Whiteley, Richard C.
	The customer-driven company : moving from talk to action / Richard C. Whiteley. Granby, Main Library - Adult:Check Shelf, Manchester, Main Library - Non Fiction:Check Shelf, New Britain, Main Library - Non Fiction:Check Shelf	Book	1991
	658.8101 JOHNSON : Johnson, Winslow.
	Powerhouse marketing plans : 14 outstanding real-life plans and what you can learn from them to super Manchester, Main Library - Non Fiction:Check Shelf, University of Saint Joseph: Pope Pius XII Library - Standard Shelving Location:Check Shelf, West Hartford, Noah Webster Library - Non Fiction:Check Shelf	Book	2004
	658.812 A994C : Azevedo, Abaetê de.
	Customer obsession : how to acquire, retain, and grow customers in the new age of relationship market University of Saint Joseph: Pope Pius XII Library - Standard Shelving Location:Check Shelf	Book	2008
	658.812 AL15 : Albrecht, Steven.
	Service, service, service : a secret weapon for your growing business / Steve Albrecht. New Britain, Main Library - Non Fiction:Check Shelf	Book	1994
	658.812 AN : Anderson, Kristin,
	Delivering knock your socks off service / Kristin Anderson, Ron Zemke. Manchester, Main Library - Non Fiction:Check Shelf, Windsor, Main Library - Adult Department:Check Shelf	Book	1991
	658.812 AN23
	Performance Research Associates' Delivering knock your socks off service. Bristol, Main Library - Non Fiction:Check Shelf, New Britain, Main Library - Non Fiction:Check Shelf	Book	2003
	Performance Research Associates' Delivering knock your socks off service. Bristol, Main Library - Non Fiction:Check Shelf, New Britain, Main Library - Non Fiction:Check Shelf	Book	2003
	658.812 ANDERSON : Anderson, Kristin,
	Delivering knock your socks off service / Kristin Anderson, Ron Zemke. Manchester, Main Library - Non Fiction:Check Shelf, Windsor, Main Library - Adult Department:Check Shelf	Book	1991
	658.812 B258C : Barlow, Janelle,
	A complaint is a gift : using customer feedback as a strategic tool / Janelle Barlow and Claus Møller University of Saint Joseph: Pope Pius XII Library - Standard Shelving Location:Check Shelf	Book	1996
	658.812 B534D : Berry, Leonard L.,
	Discovering the soul of service : the nine drivers of sustainable business success / Leonard L. Berry University of Saint Joseph: Pope Pius XII Library - Standard Shelving Location:Check Shelf	Book	1999
	658.812 B575L : Bhargava, Rohit.
	Likeonomics : the unexpected truth behind earning trust, influencing behavior, and inspiring action / University of Saint Joseph: Pope Pius XII Library - Standard Shelving Location:Check Shelf	Book	2012
	658.812 B592 : Blanchard, Kenneth H.
	Customer mania! : it's never too late to build a customer-focused company / Ken Blanchard, Jim Ballar Bristol, Main Library - Non Fiction:Check Shelf	Book	2004
	658.812 B88 : Bund, Barbara.
	The outside-in corporation : how to build a customer-centric organization for breakthrough results / New Britain, Main Library - Non Fiction:Check Shelf	Book	2006
	658.812 B95 : Burwash, Peter.
	The key to great leadership : rediscovering the principles of outstanding service : lessons from the New Britain, Main Library - Non Fiction:Check Shelf	Book	1995
	658.812 BAC : Bacal, Robert,
	Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any si Middletown, Russell Library - Adult Nonfiction:Check Shelf	Book	2005
	658.812 BACAL
	Perfect phrases for customer service : hundreds of ready-to-use phrases for handling any customer ser Berlin-Peck Memorial Library - Non Fiction:Check Shelf, Farmington, Main Library - Adult Department:Check Shelf, Wethersfield Public Library - Non Fiction:Check Shelf, Windsor Locks Public Library - Adult Department:In Transit	Book	2011
	Perfect phrases for customer service : hundreds of ready-to-use phrases for handling any customer ser Berlin-Peck Memorial Library - Non Fiction:Check Shelf, Farmington, Main Library - Adult Department:Check Shelf, Wethersfield Public Library - Non Fiction:Check Shelf, Windsor Locks Public Library - Adult Department:In Transit	Book	2011
	658.812 BEE : Beemer, C. Britt.
	The customer rules : the 14 indespensible, irrefutable, and indisputable qualities of the greatest co Granby, Main Library - Adult:Check Shelf, Middletown, Russell Library - Adult Nonfiction:Check Shelf	Book	2008
	658.812 BEL : Bell, Chip R.
	Managing knock your socks off service / Chip R. Bell and Ron Zemke ; illustrations by John Bush. Middletown, Russell Library - Adult Nonfiction:Check Shelf	Book	2007
	658.812 BELL : Bell, Chip R.
	Managing knock your socks off service / Chip R. Bell and Ron Zemke. West Hartford, Noah Webster Library - Non Fiction:Assumed Lost, Windsor, Main Library - Adult Department:Check Shelf	Book	1992
	658.812 BER
	How to talk to customers : create a great impression every time with MAGIC / Diane Berenbaum, Tom Lar Farmington, Main Library - Adult Department:Assumed Lost	Book	2007
	The eternal E-customer : how emotionally intelligent interfaces can create long-lasting customer rela East Windsor, Library Association of Warehouse Point - Adult Department:Check Shelf	Book	2000
	658.812 BL : Bliss, Jeanne,
	Chief customer officer 2.0 : how to build your customer-driven growth engine / Jeanne Bliss. Windsor, Wilson Branch - Adult Department:Check Shelf	Book	2015
	658.812 BUNNELL : Bunnell, Mo,
	The snowball system : how to win more business and turn clients into raving fans / Mo Bunnell. Newington, Lucy Robbins Welles Library - Adult Department:Check Shelf	Book	2018
	658.812 C645 : Cockerell, Lee.
	The customer rules : the 39 essential rules for delivering sensational service / by Lee Cockerell. Berlin-Peck Memorial Library - Non Fiction:Check Shelf, Bristol, Main Library - Non Fiction:In Transit, West Hartford, Faxon Branch - Non Fiction:Check Shelf, West Hartford, Noah Webster Library - Non Fiction:Check Shelf	Book	2013
	658.812 CAR : Carroll, Becky,
	The hidden power of your customers : four keys to growing your business through existing customers / Bristol, Main Library - Non Fiction:Check Shelf, Farmington, Main Library - Adult Department:Check Shelf	Book	2011
	658.812 CARLAW : Carlaw, Peggy.
	The big book of customer service training games : quick, fun activities for training customer service Manchester, Main Library - Non Fiction:Check Shelf	Book	1999
	658.812 COCKERELL
	The customer rules : the 39 essential rules for delivering sensational service / by Lee Cockerell. Berlin-Peck Memorial Library - Non Fiction:Check Shelf, Bristol, Main Library - Non Fiction:In Transit, West Hartford, Faxon Branch - Non Fiction:Check Shelf, West Hartford, Noah Webster Library - Non Fiction:Check Shelf	Book	2013
	The customer rules : the 39 essential rules for delivering sensational service / by Lee Cockerell. Berlin-Peck Memorial Library - Non Fiction:Check Shelf, Bristol, Main Library - Non Fiction:In Transit, West Hartford, Faxon Branch - Non Fiction:Check Shelf, West Hartford, Noah Webster Library - Non Fiction:Check Shelf	Book	2013
	The customer rules : the 39 essential rules for delivering sensational service / by Lee Cockerell. Berlin-Peck Memorial Library - Non Fiction:Check Shelf, Bristol, Main Library - Non Fiction:In Transit, West Hartford, Faxon Branch - Non Fiction:Check Shelf, West Hartford, Noah Webster Library - Non Fiction:Check Shelf	Book	2013
	658.812 CONNELLAN : Connellan, Thomas K.,
	Sustaining knock your socks off service / Thomas K. Connellan and Ron Zemke. West Hartford, Noah Webster Library - Non Fiction:Check Shelf, Windsor, Main Library - Adult Department:Check Shelf	Book	1993
	658.812 COOK : Cook, Sarah,
	Customer care excellence : how to create an effective customer focus / Sarah Cook. West Hartford, Noah Webster Library - Non Fiction:Check Shelf	Book	2011
	658.812 COW : Cowie, Colin,
	The gold standard : giving your customers what they didn't know they wanted / Colin Cowie. Farmington, Main Library - Adult Department:Check Shelf	Book	2021
	658.812 CURTIN : Curtin, Steve.
	Delight your customers : 7 simple ways to raise your customer service from ordinary to extraordinary Manchester, Main Library - Non Fiction:Check Shelf	Book	2013
	658.812 CUS
	The customer is always wrong : the retail chronicles / edited and compiled by Jeff Martin. Colchester, Cragin Memorial Library - Adult Department:Check Shelf, Plainville Public Library - Non Fiction:Check Shelf	Book	2008
	658.812 CUSTOMER
	Customer relationship management : a strategic imperative in the world of e-business / editor and con West Hartford, Noah Webster Library - Non Fiction:Check Shelf	Book	2000
	658.812 DAVIS
	Teach yourself visually Salesforce.com / by Justin Davis and Kristine Curington ; foreword by Dan Str Rocky Hill, Cora J. Belden Library - Adult Department:Check Shelf, West Hartford, Noah Webster Library - Non Fiction:Check Shelf	Book	2015
	Teach yourself visually Salesforce.com / by Justin Davis and Kristine Curington ; foreword by Dan Str Rocky Hill, Cora J. Belden Library - Adult Department:Check Shelf, West Hartford, Noah Webster Library - Non Fiction:Check Shelf	Book	2015
	658.812 DENOVE : Denove, Chris.
	Satisfaction : how every great company listens to the voice of the customer / Chris Denove and James West Hartford, Noah Webster Library - Non Fiction:Check Shelf	Book	2007
	658.812 DI : Dixon, Matthew,
	The effortless experience : conquering the new battleground for customer loyalty / Matthew Dixon, Nic Windsor, Main Library - Adult Department:Check Shelf	Book	2013
	658.812 DIJULIUS
	The customer service revolution : overthrow conventional business, inspire employees, and change the Glastonbury, Welles-Turner Memorial Library - Adult Department:Check Shelf	Book	2015
	The relationship economy : building stronger customer connections in the digital age / John R. DiJuli Simsbury Public Library - Non Fiction:Check Shelf	Book	2019
	658.812 DILLER : Diller, Steve,
	Blind spot : illuminating the hidden value of business / Steve Diller, Nathan Shedroff, Sean Sauber. Manchester, Main Library - Non Fiction:Check Shelf	Book	2016
	658.812 DISNEY
	Be our guest : perfecting the art of customer service / by Disney Institute ; foreword by Michael D. Manchester, Main Library - Non Fiction:Check Shelf, South Windsor Public Library - Non Fiction:Check Shelf	Book	2001
	658.812 DISNEY INSTITUTE
	Be our guest : perfecting the art of customer service / by Disney Institute ; foreword by Michael D. Manchester, Main Library - Non Fiction:Check Shelf, South Windsor Public Library - Non Fiction:Check Shelf	Book	2001
	658.812 DOW : Dow, Roger J.,
	Turned on : eight vital insights to energize your people, customers, and profits / Roger Dow & Susan Manchester, Main Library - Non Fiction:Check Shelf	Book	1996
	658.812 F49 : Finch, Lloyd C.
	Success as a CSR / Lloyd Finch. New Britain, Main Library - Non Fiction:Check Shelf	Book	1998
	658.812 F88 : Frei, Frances.
	Uncommon service : how to win by putting customers at the core of your business / Frances Frei, Anne Bristol, Main Library - Non Fiction:Check Shelf, Colchester, Cragin Memorial Library - Adult Department:Check Shelf, Granby, Main Library - Adult:Check Shelf, Manchester, Main Library - Non Fiction:Check Shelf, Marlborough, Richmond Memorial Library - Adult Department:Check Shelf, Middletown, Russell Library - Adult Nonfiction:Check Shelf, New Britain, Main Library - Non Fiction:Check Shelf, Newington, Lucy Robbins Welles Library - Adult Department:Check Shelf, Portland Public Library - Adult Department:Check Shelf, West Hartford, Noah Webster Library - Non Fiction:Check Shelf	Book	2012
	658.812 F881 : Frei, Frances.
	Uncommon service : how to win by putting customers at the core of your business / Frances Frei, Anne Bristol, Main Library - Non Fiction:Check Shelf, Colchester, Cragin Memorial Library - Adult Department:Check Shelf, Granby, Main Library - Adult:Check Shelf, Manchester, Main Library - Non Fiction:Check Shelf, Marlborough, Richmond Memorial Library - Adult Department:Check Shelf, Middletown, Russell Library - Adult Nonfiction:Check Shelf, New Britain, Main Library - Non Fiction:Check Shelf, Newington, Lucy Robbins Welles Library - Adult Department:Check Shelf, Portland Public Library - Adult Department:Check Shelf, West Hartford, Noah Webster Library - Non Fiction:Check Shelf	Book	2012
	658.812 FLE : Fleming, Noah,
	Dealing with difficult customers : how to turn demanding, dissatisfied, and disagreeable clients into Glastonbury, Welles-Turner Memorial Library - Adult Department:Check Shelf, Windsor Locks Public Library - Adult Department:Check Shelf	Book	2017
	658.812 FLEMING
	Evergreen : cultivate the enduring customer loyalty that keeps your business thriving / Noah Fleming. Bristol, Main Library - Non Fiction:Check Shelf, East Hartford, Wickham Branch Library - Adult Department:Check Shelf, Newington, Lucy Robbins Welles Library - Adult Department:Check Shelf, Wethersfield Public Library - Non Fiction:Check Shelf	Book	2015
	Evergreen : cultivate the enduring customer loyalty that keeps your business thriving / Noah Fleming. Bristol, Main Library - Non Fiction:Check Shelf, East Hartford, Wickham Branch Library - Adult Department:Check Shelf, Newington, Lucy Robbins Welles Library - Adult Department:Check Shelf, Wethersfield Public Library - Non Fiction:Check Shelf	Book	2015
	Dealing with difficult customers : how to turn demanding, dissatisfied, and disagreeable clients into Glastonbury, Welles-Turner Memorial Library - Adult Department:Check Shelf, Windsor Locks Public Library - Adult Department:Check Shelf	Book	2017
	658.812 FLY : Flynn, Anthony,
	Custom nation : why customization Is the future of business and how to profit from it / Anthony Flynn Farmington, Main Library - Adult Department:Check Shelf, Plainville Public Library - Non Fiction:Check Shelf, Portland Public Library - Adult Department:Check Shelf	Book	2012
	658.812 FRE
	Uncommon service : how to win by putting customers at the core of your business / Frances Frei, Anne Bristol, Main Library - Non Fiction:Check Shelf, Colchester, Cragin Memorial Library - Adult Department:Check Shelf, Granby, Main Library - Adult:Check Shelf, Manchester, Main Library - Non Fiction:Check Shelf, Marlborough, Richmond Memorial Library - Adult Department:Check Shelf, Middletown, Russell Library - Adult Nonfiction:Check Shelf, New Britain, Main Library - Non Fiction:Check Shelf, Newington, Lucy Robbins Welles Library - Adult Department:Check Shelf, Portland Public Library - Adult Department:Check Shelf, West Hartford, Noah Webster Library - Non Fiction:Check Shelf	Book	2012
	Uncommon service : how to win by putting customers at the core of your business / Frances Frei, Anne Bristol, Main Library - Non Fiction:Check Shelf, Colchester, Cragin Memorial Library - Adult Department:Check Shelf, Granby, Main Library - Adult:Check Shelf, Manchester, Main Library - Non Fiction:Check Shelf, Marlborough, Richmond Memorial Library - Adult Department:Check Shelf, Middletown, Russell Library - Adult Nonfiction:Check Shelf, New Britain, Main Library - Non Fiction:Check Shelf, Newington, Lucy Robbins Welles Library - Adult Department:Check Shelf, Portland Public Library - Adult Department:Check Shelf, West Hartford, Noah Webster Library - Non Fiction:Check Shelf	Book	2012
	658.812 FREI
	Uncommon service : how to win by putting customers at the core of your business / Frances Frei, Anne Bristol, Main Library - Non Fiction:Check Shelf, Colchester, Cragin Memorial Library - Adult Department:Check Shelf, Granby, Main Library - Adult:Check Shelf, Manchester, Main Library - Non Fiction:Check Shelf, Marlborough, Richmond Memorial Library - Adult Department:Check Shelf, Middletown, Russell Library - Adult Nonfiction:Check Shelf, New Britain, Main Library - Non Fiction:Check Shelf, Newington, Lucy Robbins Welles Library - Adult Department:Check Shelf, Portland Public Library - Adult Department:Check Shelf, West Hartford, Noah Webster Library - Non Fiction:Check Shelf	Book	2012
	Uncommon service : how to win by putting customers at the core of your business / Frances Frei, Anne Bristol, Main Library - Non Fiction:Check Shelf, Colchester, Cragin Memorial Library - Adult Department:Check Shelf, Granby, Main Library - Adult:Check Shelf, Manchester, Main Library - Non Fiction:Check Shelf, Marlborough, Richmond Memorial Library - Adult Department:Check Shelf, Middletown, Russell Library - Adult Nonfiction:Check Shelf, New Britain, Main Library - Non Fiction:Check Shelf, Newington, Lucy Robbins Welles Library - Adult Department:Check Shelf, Portland Public Library - Adult Department:Check Shelf, West Hartford, Noah Webster Library - Non Fiction:Check Shelf	Book	2012
	Uncommon service : how to win by putting customers at the core of your business / Frances Frei, Anne Bristol, Main Library - Non Fiction:Check Shelf, Colchester, Cragin Memorial Library - Adult Department:Check Shelf, Granby, Main Library - Adult:Check Shelf, Manchester, Main Library - Non Fiction:Check Shelf, Marlborough, Richmond Memorial Library - Adult Department:Check Shelf, Middletown, Russell Library - Adult Nonfiction:Check Shelf, New Britain, Main Library - Non Fiction:Check Shelf, Newington, Lucy Robbins Welles Library - Adult Department:Check Shelf, Portland Public Library - Adult Department:Check Shelf, West Hartford, Noah Webster Library - Non Fiction:Check Shelf	Book	2012
	Uncommon service : how to win by putting customers at the core of your business / Frances Frei, Anne Bristol, Main Library - Non Fiction:Check Shelf, Colchester, Cragin Memorial Library - Adult Department:Check Shelf, Granby, Main Library - Adult:Check Shelf, Manchester, Main Library - Non Fiction:Check Shelf, Marlborough, Richmond Memorial Library - Adult Department:Check Shelf, Middletown, Russell Library - Adult Nonfiction:Check Shelf, New Britain, Main Library - Non Fiction:Check Shelf, Newington, Lucy Robbins Welles Library - Adult Department:Check Shelf, Portland Public Library - Adult Department:Check Shelf, West Hartford, Noah Webster Library - Non Fiction:Check Shelf	Book	2012
	658.812 FRIEDMAN : Friedman, Nancy J.
	Telephone skills from A to Z : the Telephone "Doctor" phone book / Nancy J. Friedman. Newington, Lucy Robbins Welles Library - Adult Department:Check Shelf	Book	1995
	658.812 FROMM : Fromm, Bill.
	The real heroes of business-- and not a CEO among them : world-class frontline service workers : how Manchester, Main Library - Non Fiction:Check Shelf	Book	1993
	658.812 G133A : Gage, Susan M.
	The agile manager's guide to extraordinary customer service / by Susan M. Gage. University of Saint Joseph: Pope Pius XII Library - Standard Shelving Location:Check Shelf	Book	1999
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