Title Overpromise and overdeliver : the secrets of unshakeable customer loyalty / Rick Barrera.

Publication Info.

New York : Portfolio, 2005.

Copies

Location	Call No.	Status
Burlington Public Library - Adult Department	658.8 BAR	Check Shelf
Manchester, Main Library - Non Fiction	658.8343 BARRERA	Check Shelf
Windsor, Main Library - Adult Department	658.8 BA	Check Shelf

Description	x, 226 pages ; 24 cm. + 1 CD-ROM (4 3/4 in.)
Note	Includes index.
System Details	System requirements: Windows 98/98SE/ME/NT4/2000XP ; Pentium class processor, 166 MHz or greater ; 40MB of RAM ; 250 MB of free disk space ; internet connection ; valid e-mail address.
Subject	Product management.
	Brand loyalty.
Cover Title	Over promise and over deliver
ISBN	1591840619: $25.95

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