LEADER 00000cam  2200469 a 4500 
001    ocn656850512 
003    OCoLC 
005    20190424100248.0 
008    100813s2011    caua     b    001 0 eng   
010      2010034719 
019    826061052|a897745295|a993727083|a993930352|a1004942372
       |a1039470221 
020    9780470620748|q(hardback) 
020    0470620749|q(hardback) 
035    (OCoLC)656850512|z(OCoLC)826061052|z(OCoLC)897745295
       |z(OCoLC)993727083|z(OCoLC)993930352|z(OCoLC)1004942372
       |z(OCoLC)1039470221 
040    DLC|beng|cDLC|dYDXCP|dCLE|dBWX|dCDX|dVP@|dBDX|dTULIB|dOD$
       |dOCLCF|dOCLCA|dOCLCQ|dS3O|dI8M|dOCLCQ|dIEW|dOCLCQ|dUOK
       |dTXCCK 
042    pcc 
049    CKEA 
050 00 HD69.C6|bB57 2011 
082 00 001|222 
100 1  Block, Peter,|d1939- 
245 10 Flawless consulting :|ba guide to getting your expertise 
       used /|cPeter Block ; illustrated by Janis Nowlan. 
250    3rd ed. 
260    San Francisco :|bPfeiffer,|c2011. 
300    xxiii, 323 pages :|billustrations ;|c25 cm 
336    text|btxt|2rdacontent 
337    unmediated|bn|2rdamedia 
338    volume|bnc|2rdacarrier 
504    Includes bibliographical references and index. 
505 0  1. A consultant by any other name ... -- 2. Techniques are
       not enough -- 3. Flawless consulting -- 4. Contracting 
       overview -- 5. The contracting meeting -- 6. The agonies 
       of contracting -- 7. The internal consultant -- 8. 
       Understanding resistance -- 9. Dealing with resistance -- 
       10: From diagnosis to discovery -- 11. Whole-system 
       discovery -- 12. Discovering gifts, capacities, and 
       possibilities -- 13. Get the picture -- 14. Preparing for 
       feedback -- 15. Managing the meeting for action -- 16. 
       Implementation; 17: The elements of engagement -- 18: 
       Teacher as consultant -- 19. The heart of the matter. 
520    "Flawless Consulting is considered the "consultant's 
       bible" and a landmark bestseller that explains how to deal
       effectively with clients, peers, and others. This third 
       edition addresses business and new challenges since the 
       second edition was written and also explores what's on the
       minds of "next generation" consultants. The book includes 
       more guidance on how to ask better questions, ideas for 
       the virtual world, suggestions for dealing with difficult 
       clients, the challenges of international consulting, 
       additional case studies, commentary, expanded guidelines 
       on implementation, and more on how to ask good questions."
       --|cProvided by publisher. 
650  0 Business consultants. 
650  7 Business consultants.|2fast|0(OCoLC)fst00842443 
994    C0|bCKE