Description |
xvii, 234 pages : illustrations ; 25 cm. |
Series |
Improving human performance series |
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Improving human performance series.
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Bibliography |
Includes bibliographical references (pages 218-220) and index. |
Summary |
"The book explains the five steps in the OD value process - diagnosis, design, deployment, evaluation, and reflection. In addition, three case studies take readers through the process of applying bottom-line OD to three types of strategic change initiatives: executive coaching, organizational capability, and knowledge management. Readers will gain a holistic perspective of how to make the seemingly intangible benefits of these initiatives tangible."--Jacket. |
Contents |
Ch. 1. Introduction to Bottom-Line OD -- Ch. 2. The Five Phases of Strategic Change Valuation -- Ch. 3. Diagnose Performance Gaps to Achieve Business Goals -- Ch. 4. Design the Solution to Achieve Strategic Change Objectives -- Ch. 5. Develop a Change Plan with Evaluation Objectives -- Ch. 6. Deploy the Strategic Change Initiative and Evaluate Progress -- Ch. 7. Reflect on the Business Impact Utilizing Post-Initiative Evaluations -- Ch. 8. Forecasting ROI -- Ch. 9. Tricks of the Trade: Using Surveys to Collect ROI Data. |
Subject |
Organizational change.
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Rate of return.
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Organizational change. (OCoLC)fst01047828
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Rate of return. (OCoLC)fst01090236
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ISBN |
0750674857 (alk. paper) |
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9780750674850 (alk. paper) |
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