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Author Voss, Chris, author.

Title Never split the difference : negotiating as if your life depended on it / Chris Voss with Tahl Raz.

Publication Info. New York, NY : Harper Business, an imprint of HarperCollins Publishers, [2016]
©2016

Copies

Location Call No. Status
 Avon Free Public Library - Adult Display Shelf  658.4 VOSS    DUE 05-18-24
 Cheshire Public Library - Adult Department Lower Level  658.5 VOSS    Check Shelf
 East Hartford, Raymond Library - Adult Department  658.4 VOSS    DUE 05-10-24
 Enfield, Main Library - Adult Department  658.4 VOS    DUE 05-04-24
 Farmington, Main Library - Adult Department  158.1 VOS    In Transit +1 HOLD
 Farmington, Main Library - Adult Department  158.1 VOS    DUE 12-16-23 Billed
 Glastonbury, Welles-Turner Memorial Library - Adult Department  158.5 VOSS    DUE 04-29-24
 Mansfield, Main Library - Adult Nonfiction  658.4052 VOSS    In Transit +1 HOLD
 Middletown, Russell Library - Adult Nonfiction  658.4052 VOS    DUE 09-15-20 Billed
 Newington, Lucy Robbins Welles Library - Adult Department  658.4052 VOSS    DUE 08-31-17 Billed

Edition First edition.
Description viii, 274 pages ; 24 cm
Bibliography Includes bibliographical references (pages 259-262) and index.
Contents The new rules : how to become the smartest person... in any room -- Be a mirror : how to quickly establish rapport -- Don't feel their pain, label it : how to create trust with tactical empathy -- Beware "yes", master "no" : how to generate momentum and make it safe to reveal the real stakes -- Trigger the two words that immediately transform any negotiation : how to gain permission to persuade -- Bend their reality : how to shape what is fair -- Create the illusion of control : how to calibrate questions to transform conflict into collaboration -- Guarantee execution : how to spot the liars and ensure follow-through from everyone else -- Bargain hard : how to get your price -- Find the black swan : how to create breakthroughs by revealing the unknown unknowns.
Subject Negotiation.
Negotiation -- Anecdotes.
Hostage negotiations -- Anecdotes.
Voss, Chris.
United States. Federal Bureau of Investigation -- Officials and employees -- Biography.
Added Author Raz, Tahl, author.
ISBN 9780062407801 (hardcover)
0062407805 (hardcover)
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