Rev, ed. of: Supervisor's survival kit / Elwood N. Chapman and Cliff Goodwin. 9th ed. 2002.
Contents
Getting into supervison. Should you be a supervisor? -- Making the transition -- The supervisor's role and responsibility in the modern organization -- Human relations and communications: the key to successful supervision. Achieving productivity through people -- The supervisor-employee relationship -- Five irreplaceable foundations -- Creating a productive working climate -- Quality control and continuous improvement -- The effective work team -- Communicating privately -- The problem employee -- Staffing -- Delegation -- Use your knowledge power -- The formal appraisal -- Managing yourself. Learning how to concentrate and manage your time -- Establishing goals and planning -- Setting priorities -- Make decisive decisions -- Where do I go from here? Common mistakes you don't want to make -- Converting change inot opportunity.