| Description |
x, 178 pages : illustrations ; 26 cm. |
| Series |
A Self-teaching guide |
|
Self-teaching guide.
|
| Note |
"A Wiley Press book." |
| Bibliography |
Bibliography: pages 174-175. |
| Note |
Includes index. |
| Contents |
Preface -- Chap. 1. The gateway to effectiveness -- Chap. 2. Building blocks to managing assertively -- Chap. 3. Supervisory styles : assertive -- aggressive -- passive -- Chap. 4. Unblocking your assertiveness to build your self-esteem -- Chap. 5. Listening -- Chap. 6. Risk taking -- Chap. 7. Constructive feedback : criticism -- Chap. 8. Saying no -- Chap. 9. Handling criticism -- Chap. 10. Giving and receiving positive feedback -- Chap. 11. Payoffs for success -- Bibliography -- Index. |
| Summary |
Using the building blocks approach, this book helps you analyze your own management style and identify the obstacles to managing assertively. You will then become adept at recognizing the differences between assertive, aggressive, and passive styles, and you'll see how the assertive style can help defuse problems and resolve conflicts. |
| Subject |
Supervision of employees.
|
|
Assertiveness (Psychology)
|
| Indexed Term |
Managers Assertive behaviour - Manuals |
| ISBN |
0471097500 paperback $9.95 (est.) |
|
