Effective supervisory practices : better results through teamwork / edited by Scot Wrighton.
Publication Info.
Washington, D.C. : Published in cooperation with the Carl Vinson Institute of Government, University of Georgia, by the International City/County Management Association, [2005]
The supervisor's job in a changing environment -- Basic supervisory skills -- Supervisory leadership -- Planning work and time -- Organizing for productivity -- Selecting, orienting, and training employees -- Evaluating performance -- Communicating with employees -- Coaching, counseling, and mentoring -- Motivating employees -- Managing change effectively -- Developing and maintaining discipline -- Resolving employee complaints and grievances -- Workplace safety and wellness -- Working with the budget -- Providing quality customer service -- Ethics.
