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Author Elteren, Mel van, author.

Title Managerial control of American workers : methods and technology from the 1880s to today / Mel van Elteren.

Publication Info. Jefferson, North Carolina : McFarland & Company, Inc., Publishers, [2017]

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Location Call No. Status
 University of Saint Joseph: Pope Pius XII Library - Standard Shelving Location  658.3 E51M    Check Shelf
Description x, 335 pages ; 23 cm
Bibliography Includes bibliographical references and index.
Contents Acknowledgments -- Introduction -- The rise of the factory system and the origins of systematic management -- Taylorism and Fordism, and their early impact on manufacturing and service work -- Welfare capitalism and human relations as additional means of managerial control -- Taylorization during World War II and the postwar automation movement -- The "new nonunion model" and the great risk shift -- Renewal of "flexible mass production" through a Japanese filter -- Industrial rationalization of retail and service work intensified -- Enhanced top-down management systems in manufacturing and office work -- Enterprise resource planning : business process reengineering taken to the next level -- Twists and turns of high-tech jobs and the reengineering of skilled white-collar work -- Technology-first automation and the double-edged sword of decision-support systems -- The extensive and intrusive reach of computer business systems -- Robots : cooperating with or replacing human workers? -- Digital information technologies and the nikefication of production and work organization -- Conclusion -- Chapter notes -- Bibliography -- Index.
Summary "This book provides fresh insight into various practices of managerial control from the 1880s to present and their effects on work organization and quality, and worker skill requirements. The author highlights current developments--including those focused on highly skilled knowledge workers--accounting for enhanced automation, offshoring and related changes in the production and distribution of goods and services"-- Provided by publisher.
Subject Industrial management -- United States -- History.
Industrial relations -- United States -- History.
Organization -- History.
Industrial management. (OCoLC)fst00971246
Industrial relations. (OCoLC)fst00971609
Organization. (OCoLC)fst01047777
United States. (OCoLC)fst01204155
Genre/Form History. (OCoLC)fst01411628
ISBN 9781476664996 (softcover ;) (alk. paper)
1476664994 (softcover ;) (alk. paper)
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