Includes bibliographical references (pages 261-271) and index.
Contents
Introduction : Why do we email so badly? -- When should we email? -- The anatomy of an email -- How to write (the perfect) email -- The six essential types of email -- The emotional email -- The email that can land you in jail -- S.E.N.D. -- The last word -- Another last word: how to keep email from taking over your life.
Summary
Updated with new sections on handheld etiquette, a guide to electronic communication addresses the art of composing electronic memos, notes, reports, and letters, and the challenges of writing an effective email.
