How we got here -- Deal or debacle : DaimlerChrysler and lessons from the big guys -- What is culture and what is personal style? -- Hierarchy and egalitarianism -- Group focus -- Relationships -- Communication styles -- Time orientation -- Change tolerance -- Motivation/work-life balance -- Creating a global mindset in business -- Creating effective global teams and working with diverse colleagues -- Effective leadership : managing talent across cultures-hiring, training and retaining -- Women crossing cultures -- Creating cultural competence : the international assignee experience.