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Author Flagg, Donna.

Title Surviving dreaded conversations : how to talk through any difficult situation at work / by Donna Flagg.

Publication Info. New York : McGraw-Hill, [2009]
©2009

Copies

Location Call No. Status
 Newington, Lucy Robbins Welles Library - Adult Department  650.13 FLAGG    Check Shelf
 Windsor Locks Public Library - Adult Department  650.13 FLA    Check Shelf
Description pages cm
Contents From dread to said -- Healthy heads, healthy hearts, healthy words -- Personalities and feelings -- Professional maturity -- Shooting straight from the mouth -- Employee to boss -- Employee to employee -- Boss to employee -- Employee to customer/client -- Closure -- Dreaded conversations in action.
Subject Psychology, Industrial.
Language in the workplace.
Work environment.
Language in the workplace. (OCoLC)fst00992393
Psychology, Industrial. (OCoLC)fst01081592
Work environment. (OCoLC)fst01180270
ISBN 0071630252 PAP
9780071630252 PAP
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