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Author Matsakis, Aphrodite.

Title Managing client anger : what to do when a client is angry with you / Aphrodite Matsakis.

Publication Info. Oakland, CA : New Harbinger Publications ; [Place of publication not identified] : Distributed in the U.S.A. by Publishers Group West, [1998]
©1998

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Location Call No. Status
 University of Saint Joseph: Pope Pius XII Library - Standard Shelving Location  616.8914 M434M    Check Shelf
Description ix, 262 pages ; 26 cm
Bibliography Includes bibliographical references (pages [241]-251) and index.
Contents 1. Know Thyself: An Anger Inventory -- 2. Reading a Client Accurately: Information Gathering -- 3. Possible Sources of Client Anger -- 4. Assessing the Degree and Intensity of Client Anger -- 5. Controlling the Session -- 6. The Issue of Perspective -- 7. Responding to Client Anger -- 8. Special Populations -- 9. Ethnic Minorities -- 10. Women -- 11. Difficult Clients -- 12. Sexual Minorities -- 13. The Physically Challenged and Clients With Chronic Illnesses.
Subject Anger.
Psychotherapist and patient.
Aggressiveness.
Anger.
Patients -- psychology.
Professional-Patient Relations.
Psychotherapy -- methods.
ISBN 1572241233
9781572241237
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