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Author Clancy, Cheri, 1972- author.

Title Critical conversations : scripts & techniques for effective interprofessional & patient communication / Cheri Clancy, MSN, MS, RN, NE-BC.

Publication Info. Indianapolis, IN : Sigma Theta Tau International, [2014]

Copies

Location Call No. Status
 University of Saint Joseph: Pope Pius XII Library - Standard Shelving Location  610.73069 C587C    Check Shelf
Description xix, 281 pages : illustrations ; 23 cm
Bibliography Includes bibliographical references and index.
Contents On finding common sense -- Body language exposed -- The emotionally intelligent and emotionally competent nurse -- Impromptu scripting techniques -- Interprofessional coaching conversations -- Improving the patient experience -- Healthy workplace environments -- Organizational culture and behavior.
Subject Nurse and patient.
Communication.
Nurse-Patient Relations.
Interprofessional Relations.
ISBN 9781938835469 (paperback : alkaline paper)
1938835468 (paperback : alkaline paper)
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