| Description |
242 pages ; 23 cm |
| Bibliography |
Includes bibliographical references (page [230]-235) and index. |
| Contents |
Communication and its discontents -- From both sides now -- It takes two -- Now hear this -- With all good intentions -- What works -- Chief listening officer -- Listen to me -- Just the facts, ma'am -- Do no harm -- What lies beneath -- The language of medicine -- Rushing to judgment -- Can it be taught? -- A fragile truce shatters -- Can we talk? |
| Summary |
Explores the pitfalls of doctor-patient communication, including patient symtom anxiety, physician bias, and risk of lawsuits, and reveals how better communication can lead to better health for all. |
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Patients, anxious to convey their symptoms, feel an urgency to “make their case” to their doctors. Doctors, under pressure to be efficient, multitask while patients speak and often miss the key elements. Add in stereotypes, unconscious bias, conflicting agendas, and the fear of lawsuits and the risk of misdiagnosis and medical errors multiplies dangerously. Though the gulf between what patients say and what doctors hear is often wide, Dr. Danielle Ofri proves that it doesn’t have to be. Through the powerfully resonant human stories that Ofri is celebrated for, she explores the high-stakes world of doctor-patient communication that we all must navigate. Reporting on the latest research studies and interviewing scholars, doctors, and patients, Ofri reveals how better communication can lead to better health for all of us. |
| Subject |
Confidential communication -- Physicians.
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Communication.
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Physician and patient.
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Patient satisfaction.
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Communication in medicine.
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| ISBN |
9780807062630 (hardcover ; alk. paper) |
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0807062634 (hardcover ; alk. paper) |
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