Edition |
Second edition. |
Description |
xi, 229 pages ; 25 cm |
Bibliography |
Includes bibliographical references and index. |
Contents |
Preface and acknowledgments -- Introduction -- 1: Travel customs and tips -- 2: Language, greetings, introductions, and business cards -- 3: Socializing -- 4: Gestures and other nonverbal communicators -- 5: Dress and appearance -- 6: Cultural attitudes, behaviors, and customs -- 7: Dining and tipping customs -- 8: Conversational customs and manners -- 9: Oral and written communication customs and etiquette -- 10: Etiquette for international businesswomen -- 11: International negotiation etiquette -- Notes -- Index. |
Summary |
Synopsis: The breakneck speed at which business is "going global" requires a new breed of executives, managers, and front-line employees who are adept at the art of cross-cultural communication, where simple misunderstandings can jeopardize multimillion dollar deals. Whether you are preparing for a long-term overseas assignment or a short trip abroad to meet with clients, customers, suppliers, or distributors, Global Business Etiquette will be an indispensable resource for understanding the dynamics of cross-cultural communication, avoiding embarrassing (and costly) gaffes, and successfully navigating the subtleties of social interaction. Drawing from their many years of research and training in the field; highlighting such important elements of communication as nonverbal gestures, dress, and gift giving customs; and featuring dozens of colorful examples and useful tips; the authors present a practical approach to interpreting signals and symbols around the world, overcoming stereotypes, and mastering the nuances of international communication. |
Subject |
Business etiquette.
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Intercultural communication.
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Business communication.
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Added Author |
Chaney, Lillian H.
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ISBN |
9780313397172 hardcover : copy alkaline paper |
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0313397171 hardcover : copy alkaline paper |
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