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Author Martin, Jeanette S.

Title Global business etiquette : a guide to international communication and customs / Jeanette S. Martin and Lillian H. Chaney.

Publication Info. Santa Barbara, Calif. : Praeger, [2012]
©2012

Copies

Location Call No. Status
 University of Saint Joseph: Pope Pius XII Library - Standard Shelving Location  395.52 M381G    Check Shelf
Edition Second edition.
Description xi, 229 pages ; 25 cm
Bibliography Includes bibliographical references and index.
Contents Preface and acknowledgments -- Introduction -- 1: Travel customs and tips -- 2: Language, greetings, introductions, and business cards -- 3: Socializing -- 4: Gestures and other nonverbal communicators -- 5: Dress and appearance -- 6: Cultural attitudes, behaviors, and customs -- 7: Dining and tipping customs -- 8: Conversational customs and manners -- 9: Oral and written communication customs and etiquette -- 10: Etiquette for international businesswomen -- 11: International negotiation etiquette -- Notes -- Index.
Summary Synopsis: The breakneck speed at which business is "going global" requires a new breed of executives, managers, and front-line employees who are adept at the art of cross-cultural communication, where simple misunderstandings can jeopardize multimillion dollar deals. Whether you are preparing for a long-term overseas assignment or a short trip abroad to meet with clients, customers, suppliers, or distributors, Global Business Etiquette will be an indispensable resource for understanding the dynamics of cross-cultural communication, avoiding embarrassing (and costly) gaffes, and successfully navigating the subtleties of social interaction. Drawing from their many years of research and training in the field; highlighting such important elements of communication as nonverbal gestures, dress, and gift giving customs; and featuring dozens of colorful examples and useful tips; the authors present a practical approach to interpreting signals and symbols around the world, overcoming stereotypes, and mastering the nuances of international communication.
Subject Business etiquette.
Intercultural communication.
Business communication.
Added Author Chaney, Lillian H.
ISBN 9780313397172 hardcover : copy alkaline paper
0313397171 hardcover : copy alkaline paper
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