Includes bibliographical references (pages 267-281) and index.
Contents
The ineffective squeaker doesn't get the grease -- The trouble with Bill: the hidden costs of ineffective squeaking -- Complaining therapy: squeaking our way to self-esteem -- When to squeak: how to avoid complaining dangers -- The ingredients for serving a delicious squeak -- The art of squeaking to loved ones -- Getting squeaked at for a living: the customer service professional -- Squeaking as social activism.