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book
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Author Lewis, Ralph G., 1935-

Title Total quality in higher education / by Ralph G. Lewis, Douglas H. Smith.

Publication Info. Delray Beach, Fla. : St. Lucie Press, 1997.
©1994

Copies

Location Call No. Status
 University of Saint Joseph: Pope Pius XII Library - Standard Shelving Location  378.1 L675T    Check Shelf
Description xiii, 330 pages : illustrations ; 24 cm.
Series The St. Lucie Press total quality series
St. Lucie Press total quality series.
Bibliography Includes bibliographical references and index.
Contents Why total quality? -- Overview of total quality -- The house of quality -- Strategy management -- Process management -- Project management and team management -- Individual management and task management -- Implementation: the transforming process -- ISO 9000 in training and education: a view to the future.
Subject Universities and colleges -- Administration.
Total quality management.
Added Author Smith, Douglas H.
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