1. Moving away from the hospital model to an individualized resident-centered model -- 2. Exploring control and autonomy issues -- 3. The problem-solving process -- 4. Assessing the resident's needs -- 5. Assessing the external environment -- 6. Identifying the underlying cause of the resident's behavior -- 7. Balancing the benefit and burden of interventions -- 8. Overview of types of interventions -- 9. Organizational changes -- 10. Creating a supportive environment for eliminating restraints -- 11. Fall prevention and management.
12. Seating problems in long-term care -- 13. Use of skillful, creative psychosocial interventions -- 14. Activity interventions -- 15. Using psychoactive medications -- 16. Defining appropriate and achievable outcomes -- Appendices: Behavior monitoring charts: instructions for use of 24-hour behavior monitoring chart -- Assessment and care planning, the key to good care: a guide for nursing home residents and their families -- Guidelines for managing behavioral emergencies in the nursing home setting -- The freedom to be restraint-free: information about physical restraints for nursing home residents, families, and friends -- Psychoactive medication information sheets -- Resource list -- Simulation: a method to understand physical changes associated with aging.