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Title Assessing satisfaction in health and long term care : practical approaches to hearing the voices of consumers / Robert A. Applebaum, Jane K. Straker, and Scott M. Geron.

Publication Info. New York : Springer, [2000]
©2000

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Location Call No. Status
 University of Saint Joseph: Pope Pius XII Library - Standard Shelving Location  362.1 A846AS    Check Shelf
Description ix, 142 pages ; 23 cm
Bibliography Includes bibliographical references (pages 129-135) and index.
Contents Pt. 1. Examining consumer satisfaction: context and methods. Why the growing interest in consumer satisfaction? -- Theory of consumer satisfaction -- Approaches to measuring consumer satisfaction -- Implementing a consumer data collection strategy. Pt. 2. Approaches to measuring consumer satisfaction. Measuring consumer satisfaction with in-home care -- Resident satisfaction in nursing homes and assisted living -- Measuring consumer satisfaction with health care -- Using consumer survey results: completing the quality cycle.
Subject Patient satisfaction.
Patient Satisfaction.
Data Collection -- methods.
Added Author Applebaum, Robert.
Straker, Jane K.
Geron, Scott, 1952-
ISBN 0826113052 softcover
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