1. When to do qualitative research -- 2. High tech comes to high touch -- 3. Gearing up for groups -- 4. Managing field work -- 5. Screener and topic guide construction -- 6. Moderating: the listening loop -- 7. Beyond the basic Q & A: special techniques -- 8. The hardest part: analysis and implications -- 9. Mantrack study -- 10. The moderator as trend detective -- 11. 15 myths about qualitative research.