Includes bibliographical references (pages 157-166) and index.
Contents
Ch. 1. A Systems Model for Solving Problems -- Ch. 2. A Systems Model for Analyzing Conflicts -- Ch. 3. Conflicts Generated by Unmet Needs and Clashes of Values -- Ch. 4. Conflicts Generated by Establishment-Minority Relations -- Ch. 5. Conflicts Generated by Victimization -- Ch. 6. Some Basic Ways to Practice Conflict Resolution -- Ch. 7. Professional Roles in Conflict Resolution -- Ch. 8. The Role of Volunteers in Conflict Resolution -- Ch. 9. Conflict Resolution Skills Can Be Taught -- Ch. 10. Summary and Recommendations.