Contemporary issues in human service program planning and administration -- The contribution of theory to program planning -- Understanding social problems -- Needs assessment: theoretical considerations -- Needs assessment: approaches to measurement -- Selecting the appropriate intervention strategy -- Setting goals and objectives -- Designing effective programs -- Designing effectiveness-based information systems -- Performance measurement, monitoring, and program evaluation -- Impact program evaluation and hypothesis testing -- Budgeting for financial control, management, and planning -- Developing line-item, functional, and program budgeting systems.