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Author Cava, Roberta.

Title Dealing with difficult people : how to deal with nasty customers, demanding bosses, and annoying co-workers / Roberta Cava.

Publication Info. Buffalo, N.Y. : Firefly Books, 2004.
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Copies

Location Call No. Status
 Manchester, Main Library - Non Fiction  158.26 CAVA    Check Shelf
 University of Saint Joseph: Pope Pius XII Library - Standard Shelving Location  158.26 C376D    Check Shelf
Edition Revised edition.
Description viii, 224 pages ; 23 cm
Bibliography Includes bibliographical references (pages 219-220) and index.
Contents Introduction -- Understanding behavior and its effects -- Basic communication skills -- Dealing with manipulators -- Dealing with difficult clients -- Dealing with difficult supervisors -- Dealing with difficult co-workers -- Dealing with difficult subordinates -- Conclusion -- Acknowledgements -- Bibliography -- Index.
Subject Interpersonal communication.
Work -- Psychological aspects.
Interpersonal conflict.
ISBN 155297927X paperback
Standard No. 9781552979273 01795
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