Part One: Introduction: Introduction -- Overview of the helping model -- Building the helping relationship: values in action -- Action I: helping clients act -- Communication skills I: attending and listening -- Communication skills II: empathy and probing -- Part Two: The stages and steps of the helping model: Step I-A: helping clients tell their stories -- Step I-B: Challenging -new perspectives at the service action -- Communication skills III: skills and guidelines for effective challenging -- Step I-C: leverages-helping clients get the most out of helping -- Step II-A: helping clients construct the future -- Step II-B: helping clients craft productive agendas -- Step II-C: helping clients commit to agendas -- Step III-A: helping clients develop strategies for action -- Step III-B: helping clients choose best-fit strategies -- Step III-C: helping clients formulate plans -- Action II: helping clients put strategies to work -- Time and termination -- Epilog.
Bibliography
Includes bibliographical references (pages 410-430).