| Description |
213 pages ; 22 cm |
| Contents |
Knowing yourself : the first tool of de-escalation -- Listening to frustration -- Defensive anger -- Difficult angry people -- Hostility -- Rage -- Threats -- Violence -- Post assault debriefing. |
| Summary |
"We have all encountered angry people and each of us has, at times, felt angry. But today, anger seems to have become a more pervasive and sometimes violent presence in our lives...Kevin Fauteux presents proven strategies and practical techniques to defuse angry and potentially violent people. 'Defusing Angry People' teaches readers the ways to manage combustible situations such as calming a verbally abusive person, not being intimidated by a bully, handling a serious threat and protecting one's self from volatile encounters..."--P. [4] of cover. |
| Subject |
Anger.
|
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Bullying.
|
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Invective.
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Interpersonal relations.
|
| ISBN |
9780882823492: $14.95 |
|
0882823493 |
|
