| Description |
xii, 136 pages : illustrations ; 23 cm |
| Bibliography |
Includes bibliographical references (pages 125-129) and index. |
| Contents |
The philosophy of customer service -- Focusing on the library customer -- What is excellence? -- The team approach -- The problem-solving process -- Communication: the language of customer service -- Strategies for success -- Looking to the future through the lens of customer service -- Index. |
| Local Note |
Dec. '97, 27.00 |
|
Dec. '97, 27.00 |
| Subject |
Public services (Libraries) -- United States.
|
| ISBN |
0838906893 alkaline paper |
|
